JOANNA MARIE PIDO

In Room Dining Agent

I have been in the hospitality industry for more than 7 years gaining an excellent experienced in different departments. I naturally enjoys talking and serving people and much experienced overseeing the smooth running of dining and room service area. I am now ready for a new challenge and experience a new environment to enhance my knowledge, and is now seeking for suitable position with a reputable and exciting company.

WORK EXPERIENCE

Ird Agent

June 2018 up to present

Jw Marriott Marquiz

Dubai, United Arab Emirates

• Serve the main point of contract for all the guest requests and needs, including answering calls, dispatching requests and following up to ensure satisfaction with the result.

• Ensuring handling all guest requests as well as taking guest orders.

• Process payment of guest checks in accordance with the Cash Handling Policy and Job Aid and maintain accountability for all financial transactions.

Hostess

June 2017 to May 2018

Majestic Hotel

Mankhool Bur Dubai, United Arab Emirates

• front-of-house environment

• Seat guests and take initial drink orders as needed

• Assist with opening/closing tasks

• Learn food and beverage menu

• Answer phones and schedule reservations with large parties

In room dining Order Taker

February 2014 up to May 2015

Intercontinental Doha the City West Bay Doha, Qatar

• Taking orders based on guests preferences

• Punching the orders through micros as per guests requests

• Making store requests

• Trolleys and trays preparation

• Handling guests complaints and special requests

• Settling the bills and making financial reports

Lobby Lounge waitress

• Preparing coffee and serving pastries including high tea. Afternoon, and midnight snack.

• Checking the stocks, doing inventory and making store requests.

• Opening and closing the outlet based on the specific timings.

Food Preparer

September 2011- August 2012

Figaro Coffee Company, Imus Cavite

• Responsible for preparing food items such as sandwich, salad, pasta and breakfast meals

• Make sure about the Food Stocks

• Took responsibility of cleanliness of kitchen

EDUCATIONAL BACKGROUND

Emilio Aguinaldo College 2006-2010 BS Hotel and Restaurant Management

(Tertiary) Dasmarinas City, Cavite

St. Luke’s Academy 2002-2006 Valderrama, Antique

(Secondary)

SKILLS

Highly organized,

dedicated and committed

to professionalism

Adaptive, positive, resilient

Patient, risk taker who is open

to new ideas

Has a strong sense of responsibility

Can speak and write English fluently

Character References.

Available upon request

Contact this candidate