Technical Support Trainee

EPHRAIM PARNADA YUMANG

Gen. E. Aguinaldo Highway Palico III Imus, Cavite

Mobile: +639**-*******

Email: *******.******@*****.***

OBJECTIVE

To be part of a highly competitive company that will enable me to utilize my strong organizational skills, educational background, and ability to work well with people while maximizing my knowledge and experience for the growth of the organization. AREAS OF INTEREST

Information Technology – Quality Assurance

SUMMARY OF QUALIFICATION

Experience in all stages of software development life cycle efforts including requirements definition, functional testing, implementation, and support

Proficient in manual, system acceptance, system integration, user acceptance and post production testing

Efficient in detecting defects during regression and functional testing

Knowledge and working experience with test planning, test execution, and test results analyses, development and maintenance of test artifacts and test cases

Working experience in automated testing tools: Visual Studio - Selenium, SpecFlow, Celex and QTP

Able to meet multiple target project implementations in a limited span of time SKILLS

Testing Tools:Visual Studio TFS, Visual Studio Test Manager, Compass, Celex, HP Application LifeCycle Management, QTP, Jira, TestRail Programming Languages:C#

Databases:Microsoft SQL, TOAD

Operating Systems: Windows 7, Windows XP, Windows Vista PROFESSIONAL EXPERIENCE

6 year experience as a Quality Assurance Analyst.

Collabera Technologies Private Limited Inc. May 2020 to Present Responsibilities:

Review and analyze the given functional requirements for the system

Develop test conditions, test scripts, input test data, and expected result for one or more test plans, including spring, smoke, product, or end to end tests

Test data preparation

Execute test scripts in accordance with agreed scope and schedule

Record and track defects, issue and risk in accordance with the project define process

Report Execution status accurately

Validate product fixes

Inform the test lead/test manager of nay issues that may affect the schedule, budget, or quality of the product ot the testing process

Work with development team to resolve and clarify any issues that arise out of the testing process

Suggest improved working methods

DXC Technology September 2019 to March 2020

Responsibilities:

Analyze requirements or User Stories across products and applications to identify acceptance criteria, testing cases and test scenarios

Tests software to ensure that developed products meet requirement specifications and are within quality criteria and standards

Provide feedback to lead tester and manager regarding development and process optimizations.

Work closely with multiple development teams to ensure quality testing practices are incorporated across the development cycle

Write test documentation such as test cases, scenarios, create test data and identify defects within the software products

Execute test cases and provide pass or fail documentation using the standard tools utilized by the team.

Provide individual status reports to the test lead and manager in the required frequency. Deltek System, Inc (Febuary 2018 – September 2019) Responsibilities:

Analyze requirements or User Stories across products and applications to identify acceptance criteria, testing cases and test scenarios

Tests software to ensure that developed products meet requirement specifications and are within quality criteria and standards

Provide feedback to lead tester and manager regarding development and process optimizations.

Work closely with multiple development teams to ensure quality testing practices are incorporated across the development cycle

Write test documentation such as test cases, scenarios, create test data and identify defects within the software products

Proactively initiate, develop, and maintain effective working relationships with team members

Execute automated and manual test cases and provide pass or fail documentation using the standard tools utilized by the team.

Provide individual status reports to the test lead and manager in the required frequency. Saperium, Inc (May 2017 to December 2017) - an elite software company aimed to revolutionize I.T. outsourcing in the Philippines, is looking for the country's top Computer Science/IT/Engineering students to join our company. Responsibilities:

Analyze requirements across products and applications, testing cases and test scenarios

Tests software to ensure that developed products meet required specifications and are within quality criteria and standards

Develops quality testing procedures, updates and modifies existing tests as necessary

Work closely with multiple development teams to ensure quality testing practices are incorporated across the development cycle

Write test documentation such as test cases, scenarios, create test data and identify defects within the software products

Performing manual and automated testing

Think Tank Software Lab Development Corporation (September 2016 to March 2017) – a computer software programming company with a local managing director and a European IT architect, having a solid market base in Europe. The company’s fields of expertise are developing custom software, doing database design, custom programming, internet/intranet software application development, and software design and website enhancement. Responsibilities:

Analyze requirements across products and applications, testing cases and test scenarios

Plans, schedules and implements testing projects

Tests software to ensure that developed products meet required specifications and are within quality criteria and standards

Develops quality testing procedures, updates and modifies existing tests as necessary

Work closely with multiple development teams to ensure quality testing practices are incorporated across the development cycle

Write test documentation such as test cases, scenarios, create test data and identify defects within the software products

Performing manual and automated testing

CheQ Systems, Inc. (March 2014 to September 2016) – an IT consulting firm distinguished by specializing in the area of software testing as its core specialization. A full-time software quality engineering company, it provides service to a wide range of industries – from aviation, banking, finance, shipping, manufacturing, and telecommunications to games. Client: Smart Communications

Responsibilities:

Adhering to and promoting project testing disciplines, standards & methodology, ensuring the integrity of every application deployed into production

Managing all phases of testing ensuring test plans and test scripts are completed and met business requirements

Analyzing business requirements and functional specifications to provide functional decomposition - test scripts

Participate in the testing of the software to ensure the highest level of quality - performing various types of testing, such as system acceptance, system integration, user acceptance and post production testing

Handle/facilitate pre-test preparations (ensures test environment is ready, test tools and test data are available)

Documents/routes pre and post test scripts using iDMS or Compass (Project & Portfolio Management Center)

Reporting, storing, and monitoring defects – produced problem reports, logging variances / issues

Working with development teams investigating and correcting bugs and deficiencies based on the testing results

Work closely with the Configuration Analysts and Business Analysts for efficient and quality outcome

Provide analysis and sends Daily/Weekly Project updates to product leads

Escalate team issues/concerns to product leads

Provide critical inputs on project planning (e.g. scope, resource planning) 4 year experience as a Technical Support Engineer. MICROSOFT – TECHNICAL SUPPORT ENGINEER - TEIR II (October 2013 – March 2014) Convergys Southeast Asia / Datacom Manila

MICROSOFT – Customer Service Representative (April 2013 – October 2013) Convergys Southeast Asia / Datacom Manila

HP – AGENT SUPPORT GROUP (December 2011 – February 2013) Stream Global Service

HP – KV TECHNICAL SUPPORT PROFESSIONAL I (April 2010 – December 2011) Stream Global Service

BUSINESS PROCESS ASSOCIATES (May 2009 – January 2010) American Data Exchange Corp.

WORK-RELATED EXPERIENCE

On-the-Job-Trainee, Department of Health - January to March 2009 Management Information Service: Technical Support

TECHNICAL SKILLS

Proficient in Microsoft Office applications; Knowledgeable in small office or home network configuration; LAN, WLAN TCP/IP troubleshooting; Desktop/laptop computer assembly; Basic software troubleshooting; Soft phone/hard phone handling; Knowledgeable in System Analysis and Design.

EDUCATION

PHILIPPINE CHRISTIAN UNIVERSITY Dasmariñas, Cavite Bachelor of Science in Information Technology (2005 - 2009) DEL PILAR ACADEMY Imus, Cavite

Secondary Education (2001 - 2005)

IMUS UNIDA CHRISTIAN SCHOOL Imus, Cavite

Primary Education (1996 - 2001)

SEMINARS, TRAININGS, AND CERTIFICATIONS

CheQ Trainings:

- Regression Testing Using QuickTest Professional (January 9, 16 and 23, 2016)

- Planning for Optimized Software Testing (July 18 & 25, 2015 )

- Equivalence Partitioning, Boundary Values and Domain Analysis (July 11, 2015)

- Pairwise Testing (July 4, 2015)

- Agile Testing (June 27, 2015)

- Exploratory Testing (May 30, 2015)

- A Practical Software Testing Bootcamp (March 12 to 14, 2014)

- Use Case Testing (March 10, 2014)

- SQL Training (March 11, 2014)

HP Certified Technical Mentor (September 22, 2012)

IBM : LOTUSPHERE Comes To You 2009 (February 26, 2009)

Seminar – Free Space Optics Technology and GSM Technology (February 13, 2008)

Seminar – Workshop on PHP Programming (May 5, 2008) PERSONAL DATA

Born in Imus, Cavite on December 28, 1988. Single, Filipino citizen and a Protestant. Good communication skills, fluent in English and Filipino. Interests include playing basketball, reading manga and casual running. Team player, dependable, and hardworking. Can work under pressure with minimal supervision. Willing to be trained. REFERENCES

(Available upon request)

I do hereby certify that the above information are true and comes to the best of my belief and knowledge.

Ephraim P. Yumang

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