Contact centre support/Sales/admin

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CURRICULUM VITAE OF MBALI MDLEDLE

PERSONAL INFORMATION

FIRST NAMES: Mbali Mxolisi

SURNAME: Mdledle

I.D NUMBER: 891**********

AGE: 31

ADRESS: 2814 Main Road

Dobsonville

1863

CONTACT DETAILS: 072*******

ALT CONTACTS: 062*******

E MAIL: ************@*****.***

GENERAL INFORMATION

HEALTH: Excellent

GENDER: Male

NATIONALITY: South African

MARITAL STATUS: Single

INTERESTS: Cycling, Web design, Writing, Reading.

EDUCATIONAL INFORMATION

QUALIFICATION Matric

YEAR COMPLETED 2007

INSTITUTION ATTENDED Meadowlands High

QUALIFICATION Urban Brew Production Certificate

YEAR COMPLETED June 2013

INSTITUTION ATTENDED Urban Brew Studios

CERTIFICATE Media production

NQF / NCR and FIAS Compliant

EMPLOYMENT HISTORY

NAME OF COMPANY: Direct Chanel holdings

EMPLOYED WHEN: April 2008

DEPARTMENT: Sales

DUTIES: Sales conversion and production

Team coordinating

2

Make sure my quality always reaches the

Required benchmark.

CONTACT PERSON: Dass Neshandrin

CONTACT DETAILS: 083*******

NAME OF COMPANY: Vodacom SA

EMPLOYED WHEN: Feb 2009

DEPARTMENT: Admin

Blacklisting

Vodacare

Upgrades and cancelations

GROUP: Retentions

DUTIES: Blacklisting and unlisting procedures of handsets, modems. Clerk/ Administration

Vodacare policies and procedures

Upgrades and cancelations (policies and procedures) CONTACT PERSON: Felicity Samuels (Senior Team Leader) CONTACT DETAILS: 082*******

NAME OF COMPANY: Clientele life

EMPLOYED WHEN: July 2011

DEPARTMENT: Sales

DUTIES Sales conversion

NTU consistency

Keeping my Call quality always at the required level Consistent conversion rate

Reaching the required benchmark (sales production) CONTACT PERSON: Lebogang Modise (clientele team Supervisor) CONTACT DETAILS: 078-***-**** (011-***-****)

NAME OF COMPANY: FNB direct

EMPLOYED WHEN: April 2012

DEPARTMENT: Sales

DUTIES: Sales conversion and production

Team coordinating

Make sure my quality always reaches the

Required benchmark.

CONTACT PERSON: Collin Mphahlele

CONTACT DETAILS: 079-***-****

NAME OF COMPANY: Absa

EMPLOYED WHEN: June 2018

DEPARTMENT: Rebranding, Telephone Banking, GE

DUTIES: Email fulfillment, General enquiries

CONTACT PERSON: Shemila Crowie

CONTACT DETAILS: 083*******

3

SURPORTING CONCLUSION

I work well with people and show dedication in any project that I undertake. I've always had a passion for the media industry and hope to expand into it even more, I have great negotiation and tactical expertise. I know how to find quick solutions to most problems in the work place and with people in general, this assists me to make appropriate decisions about most matters. I am always ready and willing to learn new things. I have a vast knowledge and experience in on line media. SA has the potential of being one of the world’s biggest trend creators. I’ve learned a lot throughout my working carrier in some instances I was diploid in many of the companies' different departments, so my knowledge would expand not only in a specific area, but throughout the whole company. My ability to work productively as both a team player and as an individual has allowed me to become an integral part of all the working passions I’ve held.

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