LUIS A. ESCAMILLA
Arlington TX 76017
Customer Service Professional offering over twenty years of diversified experience.
Grounds Maintenance Worker, DFW Airport, DFW, TX — 2016-Present
Maintain Airport Grounds and Airfield, Follow through on work orders that may arise. Work as a team in a fast paced and ever changing environment. Use snow removal equipment in an emergency situation. Be alert and focused at all times.
Team Lead, Sam’s Club, Mansfield, TX — 2013-2016
Managed all areas of business responsibilities including: sales, customer profit forecasting, internal and external communication, reporting, administrative and customer service. Planned and executed customer focused sales functions, sales presentations and business reviews. maintained an active relationship and dialogue with the customers at all levels of the organization.
General Manager, KFC, Mansfield, TX — 2010-2013
Managed day to day operations, modified time lines and work schedules according to business needs. Interviewed and evaluated job applicants, responsible for assessing staff adherence to policy standards.
Flooring Associate, Home Depot, Arlington, TX — 2008-2010
Assisted customers with merchandise selection, recommended products based on customer needs.
Cashier Supervisor, KFC, Mansfield, TX — 1999-2008
Helped customers with orders, suggested specials and offered options. Order entry and finalized transactions. Assisted general manager with every day duties and inventory checks. Managed every day opening and closing duties, maintained store equipment to company standards.
Venus High School, Venus, TX — Diploma, 2002
Written/verbal communication, time management, team leadership. Fast learner, bilingual and computer literate. Additionally order entry, budgeting, forecasting, interviewing and shift management skills.