Desktop Support Technical
Resume:
Ceairra Owens
Houston, TX *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service
Walgreens
Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
* Provided basic technical support for clients on wide range of company products
* Managed customer relations and customer service through daily communication and interaction.
* Utilized basic sales strategy to engage customers and present solutions to suit individual needs. Technical Support
Empereon Marketing
Engaged end users and answered questions via email, phone, website live chat and in forums Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems
* Explained technical information in clear terms to non-technical individuals to promote better understanding
* Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
* Managed customers' expectations of support and technology functionality in order to provide positive user experience_
Education
Bachelors in forensics
American Intercontinental University
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