Safaa

NID TALEB

Abu Dhabi, United

Arab Emirates

Cell Phone :

+971-**-***-****

E.MAIL :

adm9wv@r.postjobfree.com

TRAINING

****-**** ********** ** *********** Management

The European management and tourism (EEMT

CASABLANCA) school

2008-2009 Baccalaureate physical sciences

Lycée Okba bnou nafiaa Casablanca

PROFESSIONAL EXPERIENCES

March 2015 to Present : Guest Service Team Leader at Etihad Airways Abu Dhabi

- Lead a team of Agents in the daily operations

- Review performance of reportees

- Set yearly goals with the direct reportees

- Coach and conduct training to the agents on new updates and policies

June 2013 to January 2015: Guest Relation Officer at the KENZI TOWER Hotels Casablanca

- Meet and greet guests upon their arrival at the hotel

- Be especially attentive to repeat guests and other VIP guests

- Accompany guests within the hotel to arrive at the desired place

- Coordinate and supervise activities for guests

- Attend to guests' queries, needs and other special requests May 2012 to June 2013: Guests services one touch call at SOFITEL CASABLANCA TOUR BLANCHE (opening). (Accor)

- Management of the customer complaints

- Promote the facilities and services offered by the hotelThe room reservation, reservation of restaurants, organization of transfers.

- Check-in / check-out

December 2010 to April 2012: Receptionist at the ROYAL MANSOUR hotel MERIDIEN Casablanca (Starwood)

- Assist in keeping the hotel reception area clean and tidy, at all times

-Receptionist in the Royal Club Executive Lounge and VIP services.

-SPG: Starwood Preferred Guest Loyalty Card Enrollment January 2010: Internship of receptionist/hostess in the hotel Royal Mansour MERIDIEN Casablanca (Starwood Company)

Languages

and

Computer

French, Arabic,

English

Master execl,

Word, power not

Opera ( PMS),

Amadeus,

ResaWeb CENTRES OF INTEREST

Music, sports, travel

Personal suitability: helpful, welcoming, smiling

Contact this candidate