RESUMÉ

HARENDRA SINGH

Address: House no-**, Village- Sarpani, P.O. Ustoli (Ghat)

Dist.- Chamoli 246435

Uttarakhand

Mob: - +91-913*******

Email ID: adm9uk@r.postjobfree.com

PROFESSIONAL AREA OF INTEREST:

Food & Beverage Service

Guest experience management.

ACHIEVEMENTS:

Recommended by many guests on Social Media

Won HYATT GOLD CERTIFICATE Front of the House in August, 2016, for maximum names in Madelia.

CAREER SUMMERY:

Hard working team player with customer focus to ensure every guest receives the highest standard of service. Always attentive and approachable and cheerful with excellent communication and observation skills. Keen to find a new challenging position at reputed organization to further my work experience.

HIGHLIGHTS;

Excellent hospitable manner.

Exceptional attention to detail.

Maintain pleasant demeanor at all times.

Customer focused.

PROFESSIONAL QUALIFICATION: -

Completed 4year Degree course from Kukreja Institute of Hotel Management Dehradun (Uttarakhand technical university.)

Have done 6 months’ Bar tending course from Bottoms up Academy Dehradun (currently known as Bar Academy of Doon).

INDUSTRIAL EXPOSURE;

Currently working as, a restaurant supervisor at ITC Grand Goa resorts and spa, as a part of per-opening team since 19th September to till date.

Have been a part of ISL (Indian super league) bio bubble for MCFC where I was responsible for entire FNB operations.

Worked as a restaurant supervisor from 1 Jan 2018 to till 18th September 2018 at Park Hyatt Goa resort and spa.

Worked with Park Hyatt Goa resort and spa as an F&B Services associate from Jan 2016 to 31 Dec 2017.

Undergone 20 weeks Industrial Training from “Park Hyatt Goa resort and spa” from 24thJune 2014 to 24th Nov 2014.

ACADEMIC QUALIFICATIONS:

COURSE

NAME OF INSTITUTION/BOARD

YEAR OF PASSING

Sr. Secondary

Govt. Inter College Ghat Chamoli / U.K. Board

2012

Secondary

Govt. Inter College Ghat Chamoli / U.K. Board

2009

KEY SKILLS:

Ensure customer satisfaction through promoting excellent service

Respond to customer complaints tactfully and professionally

Maintain quality control for all food served

Analyze staff evaluations and feedback to improve the customer’s experience

Oversee health code compliance and sanitation standards

Look for ways to cut waste and decrease operational costs

Generate weekly, monthly, and annual reports

Train new employees and provide ongoing training for all staff

Taking briefing on daily bases and keeping staff updated in terms of any event and promotions.

Ensuring all the standard is being followed by staff during the time of operation.

COMPUTER KNOWLEDGE:

Good knowledge of Excel and Word.

LANGUAGES KNOWN:

English & Hindi

INTERESTS:

Travelling

Swimming.

PERSONAL PROFILE:

Father’s Name : Mr. Ramsingh Negi

Mother’s Name : Mrs. Mangla Devi.

Date of Birth : 05 Nov1994.

Place of Birth : Chamoli.

Gender : Male.

Nationality : Indian.

Marital Status : Unmarried.

Height/Weight : 182cms / 80kgs.

References : Available on request.

Place: Goa (INDIA)

Date:

Reference-

Mr. Kranthi Satluri

(Restaurant Manager Manager ITC Grand Goa)

Contact. +91-905*******

(SIGNATURE)

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