Muhammad Siddiqui

**** – **th Avenue NW, Edmonton, AB, T6K 3V6

Cell: 780-***-**** Email: adm9sg@r.postjobfree.com

CAREER PROFILE

Five years of experience as a resource coordinator-cum-trainer with Ledcor.

Worked for Telus as authorized service provider, employed with Ledcor.

Planning, scheduling, and promoting office events, including meetings, orientations, and training sessions.

Building new and expending existing skills by engaging in educational activities.

15+ years Telecommunications Engineer with switching, networking, and system installation background on an international level.

Degree in Electrical Engineering with high level of academic achievement.

Sent to China for specialized training in digital switching & transmission systems.

3+ years of experience working with telecommunications systems in Saudi Arabia.

Advanced Computer literacy with a strong knowledge of Microsoft Office; Linux/Unix and Mac operating systems.

Exemplary customer service in all business transactions.

Strong interpersonal skills and able to work well independently and cooperatively within a team environment.

Excellent work record – no absenteeism; strong work ethic; reliable, dependable, and conscientious with loyal work history.

AREAS OF EXPERTISE

Technical Troubleshooting

Hardware Configurations

Software Installs

User Training/Support

Testing and Installations

LAN Connectivity

Problem Diagnosis

Preventive Maintenance

Costumers’ Service

Complaint Handling

Phone and Online Support

Mentorship Management

EMPLOYMENT HISTORY

Resource Coordinator Feb. 2015 – July 2020

Ledcor Technical Services, Edmonton, AB

Organized and scheduled training programs, mentorships, and training surveys.

Updated and maintained technical standards for both Alberta and British Columbia.

Administered Web based Ledcor learning tool, assigned trainings, reports, create, and manage online training, quizzes, and upload videos.

Actively involved in designing technical training courses on Articulate.

Administered “Knowledge Base” on Google drive, updated learning material in a timely fashion as per TELUS updates.

Proactively engaged in improving training programs by conducting online quizzes, training courses, surveys etc.

Conducted road test.

Special Accomplishments:

Exceeded and met expectations on annual performance review.

Telecommunication/Installation Technician Feb. 2014 – Jan. 2015

Ledcor Technical Services, Edmonton, AB

Hands-on experience in installing voice and data networks.

Good understanding of testing procedures, using, and interpreting a test result.

Set up voice and data lines/equipment’s at residential and commercial locations.

Ability to troubleshoot and diagnose operating errors.

Kept abreast on new products and developments.

Ability to apply logical perceptive to carry out written and oral instructions.

Maintained safe work environment by complying company’s rules and regulations.

Special Accomplishments:

Recognised by management for providing exceptional customer service.

Achieved 100% ‘Five Stars’ providing outstanding customer service.

Telecommunication/Network Technician Oct. 2006 – Oct. 2012

Select Communications Company Inc., Edmonton, AB

Worked in a network support team for installing and administrating the four call centers in different cities and head office of Select Communications Inc.

Configured and managed network gears, troubleshoot network connectivity issues, routed toll-free numbers and DIDs between call centers.

Installed and upgraded the system with various protection softwares. Maintained and backed up the data on Mac, Linux and Windows servers and workstations.

Liaising and meeting with external suppliers of IT services and producing reports for senior managers.

Special Accomplishments:

Received 100% attendance for all 6 years.

Achieved ‘Award of Excellence’ every year for providing outstanding customer service.

Call Centre Operator Sept. 2004 – Nov. 2005

Yum Inc. Call Centre, Edmonton, AB

Answered a multi-line phone, took messages, orders and entered them in computer accurately.

Provided consistent, timely, and effective service to each customer.

Enhanced sell by projecting latest promotions.

Special Accomplishments:

Received special top seller bonus.

Met and exceeded service quality standards every review meeting.

EDUCATION & SPECIALIZED TRAINING

Linux/Unix Administration Certification June 2008

NAIT, Edmonton, AB

Transitions Trade & Technical Careers July 2006

Honored with Chartwells Award

NorQuest College, Edmonton, AB

Bachelor of Engineering (Electrical) Degree October 1998

NED University of Engineering & Technology, Karachi

PROFESSIONAL DEVELOPMENT

St. John Ambulance Certificate – Level C CPR/AED

AutoCAD certification from NorQuest College

Formerly trained in WHMIS; H2S Alive; First Aid/CPR

Procedural Programming in Java and C++

Level ‘A’ and Level ‘B’ training on ZXJ-10 Switching Systems

REFERENCES, REFERENCE LETTERS AVAILABLE UPON REQUEST

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