BRITTANY N. JONES
Capitol Heights, MD ***** 202-***-**** adm9ph@r.postjobfree.com www.linkedin.com/in/britany-njones/
RISK MANAGEMENT SPECIALIST
Proven ability to deter fraudulent activity by completing thorough analysis of sensitive information regarding business matters and ensuring account information and other data comply with agreements.
Known for resilience and learning different approaches to problem solving. Startup experience.
Areas of expertise include: Risk Management Innovation Creativity Project Work Fraud Detection and Fraud Deterrence Analysis Problem Solving Communication and Collaboration Adaptable Tech-Savvy Compliance Risk Moderator Risk Operations and Operating Critical Thinking Active Listening
Technical Toolkit
Creating/Editing Software: Adobe Photoshop and Illustrator, Apple iMovie, Cute Cut, Apple GarageBand, Apple QuickTime, Filmora MS Office Suite (i.e. Outlook/Office 365, Word, PowerPoint), SharePoint
PC Operating Systems (OS): Apple macOS, Microsoft Windows 2007-2010, Linux
Mobile Operating Systems (OS): Apple iOS, Google Android OS, Windows, Samsung, Blackberry
PC/Mobile Troubleshooting: Software/Application/Hardware Installation/Uninstallation/Configuration, Hardware Factory Mode Reset, Internal Cache’ Reset
Social Media: Slack, Zen Desk, g-suite, Zoom, internal communication/databases
PROFESSIONAL EXPERIENCE
HELM SERVICES, A Subsidiary of Stripe May 2020 – Mar 2021
Risk Specialist
●Evaluate merchants for potential risks they present to Stripe. This can take the form of supportability, KYC, credit, or fraud.
●Conduct a standard check to compare specific details from the account application against supporting documentation such as website, document scans, or internal/external databases.
●Complete a total of 120 cases per day that has wide ranging impacts to financial losses, user experience, or financial partner obligations, while maintaining an average handle time of four minutes per case and a 90% effective rate, consistently attaining or surpassing daily goals
FEDEX OFFICE Dec 2018 - Apr 2020
Center Consultant
●Process intricate print orders and provide accurate pricing to customers
●Assist customers in document creation and digital enhancement processes while utilizing proprietary software and equipment
●Routinely ensure equipment quality assurance via system calibration and toner/ink color verification
CLEARWAY PAIN MANAGEMENT July 2016 - Dec 2019
Accounts Receivable Specialist
●Retrieved back payment from insurance company which routinely incorrectly denied compensation.
EDUCATION AND CERTIFICATE
Currently pursuing A.A.S, Information Assurance with concentrations in cyber security and network security, Anne Arundel Community College
CompTIA Fundamentals Certified (Pending A+) NPower (nonprofit), Baltimore, MD 2020