Krishnamoorthy Gopal

Phone: 965*******

Permanent Address: Khasra No 900,Rithala, Rohini 110085

Email: adm9p4@r.postjobfree.com

To enhance my skills in a challenging work environment and having 3 year of experience in banking and finance domain, a good knowledge in excel and word, completed graduation in BBA and pursuing MBA in Financial Management.

EXPERIENCES

Reliable BPO Solutions October 2018 to May 2021

Sr. Customer Care Executive

Tending the needs of the clients so that they can continue with the services they took and get a hassle free guidance for the services

Meeting my daily, weekly and monthly targets.

Sending a detailed report to my supervisor regarding my monthly performance.

Escalating any issue that needs a supervisor authority to fulfil the needs of the client.

Making sure all my KPA and KRA are met.

Secured System Resources January 2014 to September 2018

Sr. Technical Officer

Taking remote access of customer’s computer.

Diagnosing the problem for which the customer called in for.

Selling AMC for better FCR.

Meeting sales target along with other KPA’s

Convergys India Pvt. Ltd. June 2011 to November 2013

Customer Care Executive

Tending the needs of the clients so that they can continue with the services they took and get a hassle free guidance for the services

Meeting my daily, weekly and monthly targets.

Sending a detailed report to my supervisor regarding my monthly performance.

Escalating any issue that needs a supervisor authority to fulfil the needs of the client.

Making sure all my KPA and KRA are met.

EDUCATION

Qualification

University

%

B.Com

University of Madras

79.82

12th

CBSE

58

10th

CBSE

74.67

Personal Details

Date of Birth : 12.02.1990

Languages Known : English (Full proficiency), Hindi (Full proficiency), Tamil (Full proficiency)

Last package : 4.20 Lakhs

Date:

Yours Faithfully

Place:

(Krishnamoorthy Gopal)

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