THOMAS COYNE

North Bellmore, NY ***** · 917-***-****

adm9ol@r.postjobfree.com

· https://www.linkedin.com/in/thomas-coyne-ctpm%C2%AE-ba787379/ · Telecommunications Manager with Decades of Success Supporting Field Operations

Transferable Skills:

Telecommunications Project Management Budgeting Expertise Time and Resource Optimization Diverse Market/Industry Knowledge Departmental Operational Management Six Sigma Methodologies Leading, Coaching and Motivating Teams MS Office/Windows 10 /Excel/Visio OSHA10 and OSHA30 Qualified

Take the lead role in responsibility for the installation, maintenance, troubleshooting and monitoring of network and telecommunications equipment in both technical facilities as well as client locations. This includes, but is not limited to, switches, routers, UPS systems, CSU’s, structured cable systems (fiber patch panels, Copper patch panels), carrier circuits (T1, EPLs, Dark Fiber, etc.). Work in close coordination with Network Operations and other teams on system upgrades, migrations, installations, patching, troubleshooting, and preventative maintenance. Travel required by public transportation or vehicle (must have a valid driver’s license) to various locations to coordinate; and or perform the testing and turn up of service with all involved clients and providers until the customer's service is up and working; Provide a point of escalation as necessary to resolve any and all network issues; Work with minimum supervision; Build and foster positive team environment; Work in a remote hands/WebEx capability as required with various support groups, vendors and senior personnel; Provide assistance to Level 1 technicians as well as the various agencies; Perform additional duties as the lead technician to ensure network reliability, client satisfaction and departmental goals; Handle special projects and initiatives as assigned. Degrees:

Bachelor of Science, Business Management

SUNY Empire State College

Associate of Science, Business Management

Trevecca Nazarene University

EXPERIENCE

Northeast Installation Field Technology Manager

(2020 - Present)

Telamon Corporation, Carmel IN

Responsible for the support and overall service delivery of telecommunications equipment and cable in the Northeast region in data centers, central offices, and head ends.

Establish expectations using technical knowledge that create a positive client experience.

Ensures the proper training of field service staff and customers in the installation, service, use and maintenance of equipment.

Maintain capacity management plans for assigned teams and recommend addition of contingent or regular staff as appropriate.

Serve as the hiring manager for new hires.

Act as a main point of contact for customer accounts, such as, VZ, Ciena, and Comcast during installation.

Partner with peers inside and outside telecom division to solve operational problems to Telamon’s advantage.

Using Self-directed strategy to mentor and develop direct reports.

Provides support to the sales team by providing strategical planning and quotes on new business opportunities.

Works with the Project Management team to identify changes from the customer and can determine impact on cost, and schedule.

Applies knowledge of Telcordia GR-1275 Core Standards ensuring that work is of the highest quality and all operational performance metrics are met or exceeded. Coordinate with Project Managers, OSP Managers, and the OSP Team Leads to schedule travel for project fielding, training, or other. Organize project folders into predetermined folder templates. Pull maps and plats for project areas using city and county GIS websites. Contact jurisdictions to inquire about zoning and permitting regulations and processes. Compile documents, apply, and track building and zoning permits. MS Office skills, moderate to high level of proficiency in Excel. Ability to coordinate multiple projects. Ability to work on tight deadlines. Ability to work effectively both independently and as part of a team. Attention to detail. Strong organizational skills Strong organizational sk

Manage group (project) email inboxes. Coordinate with PMs on POs and Invoicing and ensure Billing Dept has a copy of each after they are received. Keep billing trackers up to date. Ancillary tasks: Create UPS labels when requested, book travel when requested, and send out mailers to homes in project areas when requested. DIRECTOR OF FIELD OPERATIONS (2019-2020)

SmartChoice Communications, NY, NY

Develops policies and procedures to ensure the stability and expansion of the existing network infrastructure environments at construction sites.

Supervise and coordinate national field force for structured cabling, AP and network equipment construction, operations, and maintenance deployments within established budget limitations.

Manage complex client relationships with multiple decision-making levels, while driving team effectiveness for optimal customer experience.

Responsible for overseeing all project scopes, schedules, and cost benefit of structured cabling/VoIP projects/PBX overhauls and troubleshooting.

Invented improvements to the Standard Operating Procedures (SOP) that was leveraged by the team for implementing clients.

Develop comprehensive quotes (RFQ), service proposals and Visio presentations.

Create, monitor and analyze reports pertaining to scheduling, workload management, resource management and call performance.

Ensure service levels are attained meet established Key Performance Indicators (KPIs).

Developed revenue and cost forecasts, establishing Key Performance Indicators (KPI)and Request for Proposals (RFP) for tracking.

Implement and fosters the coaching and development of employees, including idea generation, within respective functional areas.

Oversees daily operations for group policy including planning, project management, quality, and technical support on multiple accounts.

Improved and implemented the planning, training, inspection, reporting and recordkeeping requirements for all safety compliance programs to optimize workflow, and execute strategic goals.

Used key Analysis skills for domestic hardware upgrades.

Act the final approving authority for an installation in a Time and Materials environment. Has an in-depth understanding of T&M and Firm Fixed Price (FFP) contracts.

Conducts telecommunications planning and strategy/roadmap development for voice and unified communications.

Lead and coordinate work efforts of the telecommunication team daily.

Manages vendor relationships and provided input during contract negotiations. PROJECT MANAGER (2013-2019)

Professional Teleconcepts, Norwich, NY

Responsible for RFP, KPI, project scopes, schedules, and cost control of data center expansion / DOCSIS 3.0 migration/ DC power /ASR upgrade deployment projects.

Created and managed project plans by compiling input from technical resources, management, and vendors in order to refine the project plan.

Coordinate with internal groups to ensure services are delivered timely manner.

Continually identifies needs and opportunities for same day staff adjustments.

Responsible for the CATV/MSO department revenue, margin, and performance.

Assured policies, procedures, programs, and performance were adhered to.

Effectively managed the operations of Cisco/Arris CMTS migrations Services, DC power

/ASR upgrades, installation of cable trays, racks, cabinets/frames, servers, switches, routers and associated cabling for data/network installments regionwide.

Provide regular communication on progress to stakeholders, resolve issues and recommend alternative approaches.

Developed and maintain a Bill of Materials (BOM) required for each site.

Work in collaborative effort with internal team member to obtain required resources.

Oversaw projects to completion within predefined scope.

Recognized for highlighting customer satisfaction and enhancing opportunities to driving new billing revenue and growth for the division.

Managed vendor relationships to ensure orders were processed in timely manner and discussing any encountered service issues.

Determined if circuits and services were priced appropriately and identified all cost reduction opportunities.

Sr. FIELD TECHNICIAN (1997-2013)

Verizon Communications, NY, NY

Certifications

Certified Associate in Project Management (CAPM)® (2020) GreyCampus

Fiber Optic Infrastructure Specialist (2020)

CommScope

Cabling for Intelligent Buildings (2020)

CommScope

Six Sigma YB (2019)

International Six Sigma Institute

Certified Telecommunications Project Management – CTPM (2016) CNet

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