adm9gf@r.postjobfree.com +91-950******* Chennai (Tamilnadu), IND

MAHALAKSHMI R

• Software Analyst with around 3 years of Technical support experience in troubleshooting of Windows and UNIX platform servers and troubleshooting Vulnerability issues across many regions.

• Good team player, Self-Motivated, Problem solver, Great interest in Customer Service and had an enormous adaptability in 24/7 Technical support environment.

OS: Windows, UNIX, AWS

VIRTUALIZATION TOOLS: VMware, VSphere

AUTOMATION TOOLS: Zabbix

TOOLS: Putty, Zabbix, Service Now, BMC and Jira

TASK: Troubleshooting performance issues of servers (UNIX, Windows) Windows Active Directory, Global Access Management, Decommissioning servers (windows, UNIX) Troubleshooting Vulnerability issues (Windows servers) HCL TECHNOLOGIES –SYSTEM ANALYST, TN, IND (Nov2018 – Present) 1. NXP SEMICONDUCTORS, - Technical support.

• Scheduling Microsoft patching activity for the servers and applying Hot fixes on windows servers by using WSUS servers across all the region.

• Executed patching activities manually as well as running script in the windows servers and collaborated with automation team to resolve issues in quick manner.

• Hands on exp in troubleshooting and Monitoring system performance to ensure everything runs smoothly and securely in Windows as well as UNIX servers and checking and checking event log warnings and errors in VMware.

• Installation and configuration of VMware vCenter Server and troubleshooting of existing environment and new deployments in VMWare servers.

• Providing user/group administration access for the Windows server, security permissions for the folder.

• Increasing the resources in the windows server as per the client requirement

• Decommission the servers manually as well as running script by proper documentation and procedures

• Installing and upgrading the Antivirus software and Zabbix tool to monitor the server

• Using Rapid7 tool to check and analyzed the Windows servers which was affected by the vulnerability and fixing the vulnerability alerts in a quick manner by Replacing and upgrading defective software or outdated components in the server

• Fixing firewalls, proxies, DNS security, DHCP Configuration issues.

• Knowledge in OSI Model, TCP/IP protocol suite, Routing and switching protocols

• Knowledge in VOIP modules

• Providing resolution for the tickets as per the defined priority to maintain the SLA.

• Following the tickets for the technical findings, feedback, resolution steps taken for Root Cause Analysis (RCA), and process improvements.

• Perform Service Requests based on Standard Operating Procedures. Work on scheduled tasks as part of Change Management. Should be able to handle issues independently and suggest/ implement services improvements plans Anna University (Aug 2014 – May 2018)

Bachelor in Engineering, Chennai

Name: Mahalakshmi R Work Experience: 3 Years

D.O.B: 21-06-1996 EMAIL ID : adm9gf@r.postjobfree.com AGE: 24 Phone NO : +91-950*******

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