Team Coordinator Billing Specialist

Tiffany S. Wilkerson *** Richards Ave Maple Shade, New Jersey 08052

C: 609-***-**** **************@*****.***

Qualifications Summary

Highly personable, energetic, friendly Customer Service professional, with more than four years of experience

Professional Experience

Horizon Blue Cross Mt.Laurel, NJ 2018-2019

Member Support/Technical Support

●Received inbound service calls and provide accurate complete information in response to members inquires, complaints and problems within a timely fashion

●Handle PCP/PCD changes for members

●Contacts members regarding preventive health activities

Freedom Mortgage Corporation Moorestown, NJ 2015- 2017

Team Coordinator/Scheduling- Customer Support

●Taking inbound calls from borrowers

●Assisting borrower scheduling their closing

●Answering questions pertaining to the status of a loan

●Review cash to close

●Review monthly payment with borrower

PHH Mortgage Mt. Laurel, NJ 2015-2016

Underwrites Conventional, FHA, VA and Special Program loans to verify for completeness, accuracy, and compliance

Analyzes and calculates income documentation

Demonstrates proficiency in automated underwriting systems (DU, LP)

Communicates regularly with sales team

Assists in the preparation of repurchase responses and/or rebuttal reviews

Virtua Call Center

Health Navigator

●Schedule timely appointments with doctors/specialist

●Register members for health education classes

●Identify and explain available healthcare services

●Send patients their appointment itinerary

Independence Blue Cross Philadelphia, PA 2014-2015

Billing Specialist/Member Services

•Answer and direct incoming calls to proper party

•Set up new claims

•Work with Agencies to obtain delinquent First Report of Injury Forms

•Identify and address customer service and work flow issues

•Work with adjusters to complete and distribute utilization review documents

•Prepare Explanation of Benefits forms

•Prepare correspondence for adjusters

•Cross train to fill as needed

•Project work as needed

•Help businesses with employees over 50 if they wanted to continue their healthcare for their employees and collected funds on employee’s premium for the year

Sterling Medical Moorestown, NJ 2010-2013

Care Manager/ Telephone Operator

• Place medical supply orders for RN’s, doctors and patients throughout the U.S.

• Dependable for collecting wound care and diabetic information form

• Transport ostomy, wound care and urological supplies to group homes agencies through UPS.

SALLIEMAE Moorestown, NJ 2008-2010

Caseworker

• Communicate with taxpayers regarding the repayment of their delinquent taxes

• Initiate telephone and letter contact

• Work with taxpayers, their accountants, and attorneys regarding tax debt and to collect penalties, interest, and fees.

• Obtain delinquent tax returns.

• Make required number of phone calls daily as determined by management.

• Achieve assigned goals

Education

Rutgers University Camden, NJ 2013

GPA: 3.5 of a maximum 4.0

Credits Earned: 48 Semester hours Major: Criminal Justice

Minor: Business Administration

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