Active Directory Computer Operator

AUSTIN MERRILL

IT Support Specialist

Austin Merrill

Phone: 801-***-****

Email: ********@************.***

Objective:

To obtain a new role where I can fully utilize my current knowledge in the information technology field and grow a wider skill set in this area. I am ready for a new challenge and experience in my career.

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Skills

●Independently-driven and highly self-motivated worker

●Excellent time-management and ability to meet deadlines, detail-oriented, goal focused work ethic

●Team player, proficient communicator & leader on projects, great at building and maintaining client relations

●Extensive software knowledge on multiple platforms, critical thinker and problem solver, expertise in risk assessment and solutions, thrives in fast-paced learning environments

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Experience

America First Credit Union/ IT Support Specialist I

September 2016- PRESENT, Ogden UT

Job Description: Offer tech support, new user/device complete set up, provide knowledge database maintenance, troubleshooting multiple systems, Mac OS expertise, security, hardware and software maintenance, mobile email and mobile support tech

Primary Responsibilities:

●Support for Microsoft Windows 7 & 10, Office 2016, Mac OS, JAMF, VPN, Active Directory, Microsoft SCCM

●Installing and configuring a variety of device workstations such as laptops, desktops, monitors, printers, patching network ports, & all computer peripherals.

●Produces, updates & maintains documentation in the knowledge database

●Performs troubleshooting, repair, and maintenance of computer systems, network, hardware, peripherals, & telephony including mobile email configuration and mobile devices (Androids, iPhones, etc). Analyzes system requirements to efficiently isolate and resolve a wide array of technical issues. Participates in large-scale upgrades and installations. Maintains patching for all Mac OS and users.

●Provides technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support tools

●Helps to manage security administration functions for user, data, and remote access functions

America First Credit Union / Mainframe Computer Operator

September 2014 - September 2016, Ogden UT

Job Description: Data input and extraction, daily maintenance on mainframe, documentation creation, file back ups, report generation

●Responsible for direct data input & extraction to the mainframe. This included batch postings, statement generation, & performing daily maintenance on mainframe and various test environments

●Backing up critical files to ensure data security and protection

●Produced the majority of the reports used by America First to carry out its daily operations and ensure smooth operations of the credit union as a whole

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Education

BYU-I / Associates Degree, IT Bachelor’s Degree

2017 - PRESENT, Online Higher Education

Completed Associates Degree in July 2020

●Working on obtaining a higher IT degree from BYU-I in a flexible, online environment. Self-paced learning that allows me to work on my education when it fits my life, work, and home needs.

Roy High School/ High School Diploma

Graduation Date: 2012

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Additional Certifications

● TESTout PC Pro- 2020

●Client Pro- 2020

●Server Pro- 2020

●Network Pro- 2020

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