OLUWASEUN BABALOLA

***, Fakoya Street Igando, Lagos.* Phone: 081********, 070********* Email: adm96b@r.postjobfree.com

Career Summary

2+ years working experience in banking sector as branch concierge, customer service, teller, loan sales agent and direct sales agent. I am highly reliable and focused with exceptional client service record, extraordinary depth of loan and credit knowledge and other variety of banking products with soft skills such as good interpersonal communication, problem solving, ability to offer new ideas to branch head and colleagues, and effective time management for meeting stringent deadlines.

Education

MSc, International Relation and Labour Management, University of Lagos (in view): Labour Market Analysis, Industrial Relations Theory, Trade Union and Government Structure, Principle and Practice of Job Evaluation

BSc, Economics, University of Lagos: Industial Economics, Labour Economics, Macro Economics, Micro Economics.

Skills & Expertise

Attention to Details Personable Attitude Discipline Good Communication Problem Solving Stress Management Commercial Awareness Data Analysis Customer Service

Work History

Frontline Intern (Customer Service, Branch Concierge and Teller) February 2018 till current

Access Bank Plc, Lagos

Provide account service to customers by receiving cash deposits, cheques and withdrawal request.

Answer questions in person or on telephone and refer customers to other banking services.

Cross-sell bank products by answering inquiries, informing customers of new service and product promotions, ascertaining customers’ needs and directing customers to a branch representative.

Contributes to team effort by accomplishing related results as needed

Provide customers with a positive customer experience from the time they walk into the bank to the time they leave.

Load Automated Teller Machines with Money and also clear error jams when locked

Sort Money in the bulk room and also store them properly.

Achievements:

Facilitated a training on Access bank channels products and in attendance were all retail operations team members and all marketing team members.

Facilitated a training on Banking dress code and in attendance were retail operations team members

Loan Sales Agent August 2017 till January 2018

Union Bank Plc, Lagos

Approve loans within specific limits and refer loan applications outside those limits to management for approval.

Meet with applicants to obtain information for loans applications to answer questions and process.

Analyse applicant’s financial status, credit, and property evaluations to determine feasibility of granting loans.

Review and update credit and loan files.

Achievements:

Trained a new loan sales agent

Direct Sales Agent December 2016 till August 2017

Union Bank Plc, Lagos

Meeting monthly sales quota

Canvassing assigned territories to present company products to potential customers

Demonstrating product features to customers

Completing order forms and submitting them for processing.

Attending trade shows and other industry-related events

Referees

Ademoye Olufunmilayo

Secretary, Alimosho Local Government

080********

Oyelakin Tosin

Learning Innovation Expert, EKOEXCEL (Government Partnership Program)

081********

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