Sharon Saxon-Rounds

Cookeville, TN *****

931-***-****

adm91k@r.postjobfree.com

PROFESSIONAL SUMMARY:

Proven over 10 years of excellent customer service, secretarial, cash handling, and phone skills

Strong training skills, well-organized. efficient and works well in a high pressure environment

Skilled with computer systems, software and quickly learns procedures

Skilled at encouraging, developing rapport, and getting along with others

Maintains pleasant speaking voice and professional demeanor at all times with customer engagement

EXPERIENCE:

Customer Service

Resolved customer complaints by offering packages or special phone features.

Ensured customer needs were met or exceed upon request for new systems or changes to contracts

Issued any refunds due to the customer

Assured new install due dates were met with the technician Secretarial

Answered phones and helped customer and directed to sales or other departments as requested

Received customer calls and recorded data in a computer database

Created spreadsheets for number calls taken each day Teller

Received money from customer, for depositing into the customers accounts.

Cashed checks, balanced currency, coin, and checks in cash drawers at end of shifts.

Calculated daily transactions, prepared and verified cashier’s checks

Processed transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits WORK HISTORY:

Verizon Tampa, FL

Customer Service Representative 1989 - 2014

First Florida Bank Plant City, FL

Teller

EDUCATION: Plant City High School Plant City, FL

Graduate Equivalency Diploma

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