TRAN HUYNH

CLINICAL CARE COORDINATOR

P

408-***-****

E

adm90j@r.postjobfree.com

A

Concord, CA

W

LinkedIn Profile

PROFILE

EDUCATION

Highly trained professional with a strong background in Operations and Clinical Care Coordination with over 11 years of experience in the Mental Health field

SAN JOSE STATE UNIVERSITY

Behavioral Science

Psychology

KEY SKILLS

COLLABORATION

CARE PLAN DEVELOPMENT

ADAPTABILITY

INNOVATION

INTERGRITY

ANALYTICAL

CREATIVITY

EMPATHY

DEPENDABILITY

COMPLIANCE

SYSTEMS OF OPERATIONS

TABLEAU

SPARKLECARE

SALESFORCE

CONFLUENCE

ATHENA

OUTLOOK

JIRA

MONDAY.COM

ZOOM

KAISER PORTAL

EXPERIENCE

Jun 2020-Present

Clinical Care Coordinator -theBHPN

-Administratively review Assessment, Progress, Addendum, Transfer and Discharge reports prior to clinical review

-Generate Treatment, Addendum and Assessment Authorizations to providers within the network

-Liaison between Funder source (Kaiser), providers, clients, billing, client placement, quality, and customer care departments

-Ensure that treatment starts in a timely manner for Assessment and Transfer clients

-Facilitate weekly provider collaboration calls

-Participate in Tableau work group ensure the quality of data collection

-Coordinate the submissions of Attestations to funding sources

-Offers mental help resources to clients and their families

-Monitor insurance and notifications of inactive coverage

-Oversee a caseload of 800+ clients

Feb 2019-Jun 2020

Operations Specialist -theBHPN

-Reviewed new BHT and returning BHT referral list daily

-Followed up on status of assessment status of client weekly

-Submitted reports to funder for re-authorization of treatment and medical records

-Utilized salesforce and JIRA dashboard to track service life cycle

-Created job aids and standard operating procedures on confluence to standardize work process

-Supported the implementation of Process and Process Improvement

-Collaborated with clinical teams and business intelligence special projects

-Trained 6 temporary support staff members remotely at the start of the pandemic

-Oversaw a case load of 900+ clients

Jan 2018-Feb 2019

Specialized Adoption Recruiter – Children’s Home Society

-Implemented the Wendy’s Wonderful Kids Focused Recruitment model to find adoptive homes for youths in the foster care system under the Dave Thomas Foundation

Jan 2018-Feb 2019

Certified Behavior Tech -Northwest Autism Center

Jan 2015-Jul 2017

Program Operation Specialist – Easter Seals Bay Area

Mar 2011-Jan 2015

Behavioral Interventionist – Easter Seals Bay Area

Jun 2009-Mar 2011

Early Behavioral Interventionist – ACES- Autism Therapy

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