IT Management

Skills

Domain : Banking, NBFC, Retail, Printing & Packaging, Hospitals, Manufacturing, IT

Stakeholders Relations Management

Concept Development / Strategic Planning

Customer Need Assessment, Agile Methodology Expert, Workflow Management

MIS / Documentation Management

Reports Planning & Management

Application Support, IT Management

Spreadsheet Development / Automation Scripting

Customer Services / Staff Leadership & Direction

Program Leadership / SLA Managements

Change Management

CRM, ERP, MIS, Websites, Infrastructure

Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities for MIS. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.

Well-versed into ICT strategies & management for IT, Business information & Implementations.

Gone through major Projects in MIS, Business Continuity Plan / Disaster Recovery Planning & Management, Information Management, Policies Planning, Budgeting, Startups.

Efficient in English & Hindi Languages.

Work History

1.

Systems Manager

DURGA BEARINGS PVT LTD., Delhi

Dates Employed Oct 2006 – Aug 2007

First Firm to Implement SAP in bearing industries. Provided remote troubleshooting and support for users. Administered system controls, databases and networks. Kept computer systems operating at optimal performance levels. Responded to incidents quickly, troubleshot problems and corrected faults. Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.

2.

Manager – IT

Shroff Eye Hospital, Mumbai / via SIEMENS Bangalore

Dates Employed Aug 2007 – Jan 2008

Implementation of Hospital Information Management System [HIMS]. Ensured implementation is tailored to client needs by focusing solutions on industry-specific workflow, client base and protocols as per Hospital Management Information System provided by Seimens, Bangalore. Aided senior leadership in authoring data capturing reports to identify issues and determine solutions. Carried out in-depth needs assessments to determine document management requirements at department and individual user levels.

3.

Assistant Manager – IT

State Bank of India Group Company - SBI Global Factors Limited, BKC, Mumbai

Dates Employed Feb 2008 – May 2010

Merger process of Global Trade Finance Limited with SBI Factors Limited, Mumbai, India. Managed 20+ branches across the nation for IT. Explained technical information in clear terms to non-technical individuals to promote better understanding. Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

4.

Senior Manager – Manager [IT & Business Analyst]

Industrial Finance Corporation of India Group Company - IFCI Factors Limited, Nehru Place Delhi

Dates Employed Aug 2010 – Apr 2015

Implementation of Oracle CRM.

Streamlined MIS / data flow in-between departments like Marketing, Operation, Accounts. Interfaced with cross-functional team of several departmental end users to determine comprehensive list of requirement specifications for new applications.

5.

Director of Information Technology

CFA Business Group [CFA Fincorp Limited-UK, CFA Star Enterprises Pvt Ltd- Delhi, Kerala, India]

Dates Employed Apr 2015 – Oct 2020

Supporting & assisting several tech startups along with ongoing projects with some of the international group partners located in US & UAE. Closely collaborated with project members to identify and quickly address ICT related problems. Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.

Innovations

1.

Founder

Surbhi Shop Business Marketplace [https://surbhishop.com] Delhi, Kerala India

Dates Oct 2017 – Till Date

Founder, Connecting Shops with Societies Via Online Platform. Single Contact Services

2.

General Societies Team Associations

[https://gsta-delhi.com]

Co-Founder, Social Networking for Society Residents, Society RWA Teams

Affiliations

1.

Certified Software Engineering by APTECH [2002]

Higher Diploma in Software Engineering [HDSE] from APTECH Computer Education.

Two years on-site training & projects

2.

Certified Business Analyst by EduPristine Inc. [2014]

EduPristine was founded by industry professionals from MNCs like Standard Chartered, Goldman Sachs, S & P and Accenture, a Premier Training Provider around the world.

Professional Academics

12th - Non Medical B.Com with Computers MBA – Specialized in Information Technology

With Regards

Rajesh Meena

Contact this candidate