Financial advisor

Rolando Martinez

**** ******* ** **********, ** 95826 n 925-***-**** n *******.************@*****.***

Education

California State University Sacramento

Bachelor’s Degree in Economics Sprint 2021

Minor in Business Administration

Diablo Valley College Spring 2017

Associate Degree in Business Administration

US ARMY – Dublin,CA

Information Technology Specialist 09/2016 - 08/2020

Dealt with highly sensitive information.

Installed, operated and maintained computer systems and local area networks.

Assisted in the planning, configuration, management, and monitoring of the wide area network.

Developed leadership skills.

Worked in group tasks daily.

Completed tasks and assignments under pressure daily.

Drafted policies and documents according to the company’s guidelines.

Coordinated company meetings and handled requests from other departments and branches.

Completed numerous trainings on leadership, communication skills, time management, sexual harassment, and many more.

THE CHEESECAKE FACTORY- Walnut Creek, CA 08/2018 - 02/2019

Server

Up-sold specialty items to increase overall sales and exceed targets.

Increased final sales by up selling daily specials and recommended side dishes.

Maintained customer satisfaction with timely table check-ins to assess drink or other needs.

Successfully managed 40 to 60 customers per shift.

Assisted in training new staff and volunteers.

TELEFERIC BARCELONA – Walnut Creek, CA 04/2018 - 09/2018

Bar Staff

Assessed customer preferences and made drink recommendations.

Organized the bar area t9o streamline drink preparation and inventory.

Took beverage and food orders from customers or wait staff and served drinks as requested, paying extreme attention to detail.

Met weekly/daily sales and productivity expectations.

Assisted in training new staff and volunteers.

LA TAPATIA - Martinez, CA 01/2014 - 05/2017

Server

Provided excellent customer service.

Worked under pressure on a daily basis.

Made suggestions based on the customer's preferences.

Accurately recorded food and drink orders.

Memorized details of daily specials, seasonal menu items and options, as well as rotating craft beer.

RELEVANT COMPETENCIES

·Experience in working in a mix of remote work environment.

·Strong ability to self-manage.

·Strong communication skills, with an ability to deal with customers in person and over the telephone.

·Detail-oriented, efficient, and able to multi-task and prioritize work.

·Excellent organizational skills; professional customer service skills.

·Demonstrated computer skills, and proficiency with Microsoft Office software programs, JMP Pro, Gretl, STATA, Python, and cisco technologies.

·Demonstrated efficiency in business communication platforms such as Slack, GSuite, Microsoft Teams, and Zoom.

·Ability to work with diverse communities and demonstrate inclusion.

·Ability to manage large numbers of staff at different levels of expertise with diplomacy.

·Ability to work independently and in a team environment.

PROFESSIONAL REFERENCES

Eliana Arqueta – Program Manager at Blue Shield

Contact: **********@*****.*** – 916-***-****

Marisol Quintana – Research Compliance Analysis at UC Davis

Contact: *********@*******.*** - 916-***-****

Rayza Burgos – Corporate Recruiter at Bevmo

Contact: *******@*****.*** - 925-***-****

Contact this candidate