Document Specialist 1st Line ATM Technician

Katrina Cobo

**** ********* **** ****** *******, CA 95610 916-***-**** *******@*****.***

Objective

To secure a position within a company, that will best utilize my knowledge and skills, while providing advancement potential. Skills Profile

- Tested “advanced” in Microsoft applications.

- Excellent customer service skills, 15 years experience.

- Document Specialist, Data Tech, Information documentation, recording, retention and storage.

- Routing and Dispatch experience, utilizing the latest GPS/SST, CARS/CAMS software/hardware.

- New accounts Coordination, implementation and service diverse data base of seller carry back notes, deeds

- Banking procedures, debit/credit ACH procedures, balancing, cash drops, servicing of ATM machines.

- Excellent Time management skills without direct supervision. Employment History

For the last 10 years I have been a caregiver for my veteran father who has late stage dementia. It has been the hardest job of all. I need to get back to work. You can rest assured that whatever I'm doing, Im giving it 100%.

Prior to that I was enrolled and earned my ASE certificates in Auto Mechanics.

In 2013 I worked for Accurate Cleaning as a day porter. That lasted until 2015 when my dad needed 24 hour care. Routing Specialist/SEARS REGIONAL

2/1/2007 — 10/1/20

Sacramento, CA

On Temporary Assignment, routed, balanced technicians that service SEARS appliances. Keeping the transportation time, tech overtime to a minimum, while assuring promised service time to customers. Liaison between customers, techs, message specialist and service department ensuring compliance and logistics for the “satisfaction guaranteed” of all SEARS customers. Drivers Plus/CD&L 10/1/2004 — 8/1/20

Sacramento, CA

As a manager, and a subcontractor for myself, routed and dispatched a crew of 11 in the Sacramento, Yolo and Sutter Counties. Routed for Old Republic Title, and Bank of America’s courier requirements including County Recorder and Vault Procedures for ATM balancing and servicing /inventory control. ATMC INC. 1997-20

Ontario, CA

As an ATM technician, was responsible for various financial institution's machines, assuring maximum “uptime” for the customers ATM’s. In conjunction with a network control, provided on site and kiosk support, training of bank personnel; including telecom install, upgrade of software/hardware applications. Daily balancing/inventory and vault procedures. Responsible for the vendor meet/armored transport schedule and receipt of cash drop balancing at various financial institutions. First line technician. Wynwood Agency Inc. 1993-199

Sacramento, CA

Network Control and Processor maintaining two locations of forty plus employees and end users utilizing Novell software. Hardware/software installs and upgrades, automatic payment processing through ACH procedures and balancing of same.New Accounts Coordinator set up and document recording at county of origin. Implemented off site storage of original note, deeds of trust and servicing of same. Customer Service Rep. Earning the highest customer satisfaction response and utilizing Microsoft applications

-

Contact this candidate