Cornell University Managing Partner

PROFILE

Accomplished leader with **+ years of management experience.

Well-trained hospitality professional with a variety of experiences in both Japan and America. Venues included private country clubs, hotels, restaurants, even an Alaskan fishing lodge.

Successful Consensus Builder who enjoys developing Win-Win relationships.

Skilled problem-solver who prioritizes well and digs deep to find the root cause of the problems prior to embarking on solving them.

Experienced coordinator/collaborator of memorable events such as sports tournaments, concerts, food festivals, grand openings, weddings, celebrations and fundraisers.

Excellent Team-Builder, communicator and storyteller with a belief in motivating with “Why”.

Born and raised on Maui yet experienced with traveling and living abroad.

High integrity, trustworthy, dependable, extremely patient, honest and kind.

Average IQ, above average EQ.

Lives every day with a positive attitude, optimism and gratitude.

Bi-lingual: English and conversational Japanese

EXPERIENCE

Maui Country Club LLC General Manager 2008 - 2020

Managed Maui’s only private 501(c)(7) country club with 654 members, 42 employees and annual revenues of $5 million. Responsible for all operations, including administration, golf, tennis, pool, clubhouse, restaurant, bar, pro shops and beach access.

Achievements:

Kept the club open for member use throughout the pandemic with no reported

Covid-19 cases.

Grew membership from 409 members to 654 members.

Increased revenue from $2 million to $5 million.

Increased cash balance from -$450 to $1.1 million.

Led the club through multiple renovations including a $3.5 million clubhouse renovation.

Assisted with the game-changing $3.5 million purchase of the club’s 65-acre property from A&B Properties.

Coordinated/collaborated in the production of two unforgettable member exclusive Willie, Lukas and Micah Nelson Concerts.

Played an active role in the negotiation, design and installation of 2 Photo Voltaic projects via with no cash outlay (PPA) resulting in significant energy savings.

Oversaw priceless social member events such as the Club Luau, 4th of July Celebrations, Mother’s Day & Easter Brunches, Wine Club Tasting Dinners and numerous others.

Expanded F&B Services from just lunch to breakfast, lunch and dinner.

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Paradise Café Maui Inc. Managing Partner 2003 – 2008

Managed all aspects of the restaurant including daily food service, purchasing, sales, accounting, human resources, administration and corporate affairs. While the operation succeeded in establishing significant customer satisfaction and loyal customer base, the Queen Kaahumanu Center Food Court’s excessive base rent, percentage rent and exorbitant CAM and Food Court CAM fees resulted in an unsustainable business.

Diamond Resort Hawaii Assistant General Manager 1990 - 2003

Responsible for entire hotel operations including the Rooms Division, exceptional F&B offerings, Sales & Marketing, Public Relations, Human Resources and Admin. Served as island ambassador for Japanese Owners and Maui Community. Organized the hotel’s Grand Opening Team which involved the collaboration of locally hired staff and Japanese Hotel Team members.

Diamond Resort Corporation (Japan) Management Trainee 1989 - 1990

Immersed in the study of Japanese Private Clubs, Hotels and Golf Course Management in Osaka and Kyoto. Gained proficiency in Japanese language, Japanese Hospitality, Culture and Etiquette. As this occurred prior to the great bursting of the Japanese Bubble Economy, the experience was truly priceless.

Shelter Lodge (Juneau, Alaska) Operations Manager 1988 - 1990

Operated a 24-bed fishing lodge on a remote island in South East Alaska. Performed all duties involved in a fishing lodge operation: boat skipper, cook, fish cleaner, janitor and customer service. This was likely the most enjoyable job I ever had—getting paid to take people fishing!

Education and Training

Club Managers Association of America CMAA, Various Club Manager Training Curriculum

General Managers Program, School of Hotel Administration at Cornell University

Resort Management Training program, Diamond Resort Corporation, Osaka and Kyoto Japan

Bachelor of Business Administration, Management, University of Hawaii at Manoa

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