PRISCILLA LEFORE

CONTACT DETAILS

Email adm8hr@r.postjobfree.com

Address ** ********* ***, ********** *******, Randfontein

Phone 079*******

Driving licence Code 10

OBJECTIVE

I wish to apply for the position available in your organization. I am confident that I have the knowledge and skills to professionally fulfil the position as required. I am eager to enhance and refine my personal development within the organization and take on the challenges that lie ahead.

WORK EXPERIENCE

Peer Educator

Thusong Community Clinic

Kagiso 1, Mogale City

Jan 2008 / Feb 2009

Advocating and promoting positive behaviours and providing accurate information through such initiatives. Assist in the implementation of HIV/AIDS workplace program. Raise awareness, provide information, resources and referrals

Environmental Ambassador

Dhladhla Foundation

Kagiso 1, Mogale City

May 2010 / Dec 2010

Address environmental issues that impact human health. Investigate areas where we would make a difference in and around the community of Kagiso

Personal Assistant

Standard Bank Financial Consulting

Campus Square, Auckland Park

Dec 2011 / Oct 2012

Answering and directing calls. Schedule appointments and assist with paperwork. Assist financial advisor with time management. Taking messages. Filling out forms

In-house Administrator

Value Logistics

Isando

Mar 2013 / Feb 2014

Providing administration support. Managing stock. Preparing regular reports. Answer queries. Capture data as assigned. Organise a filing system.

Emergency Call Centre Agent

Digicall Assist

Craighall Park, Randburg

Nov 2014 / Apr 2016

Respond to incoming calls from customers for roadside assist, home assist and EMS assist. Follow up customer calls where necessary. Answer questions and inquiries. Provide product and service information to customers.

Customer Engagement Consultant

CIMS South Africa

Bryanston, Sandton

May 2016 / In progress

Receive inbound calls from customers. Capture customer details accurately. Validate customer's policy and/ or membership. Explain benefit cover to the customers. Establish the nature of the call (Assistance required by the customer). Source out relevant service providers to assist the customer. Dispatch service providers. Liaise with service providers to confirm assistance on behalf of customers. Keep customers up to date with the progress of the arrangements made on their behalf. Escalate all potential service delivery / customer complaints to the customer service department.

EDUCATION

Diploma Marketing Management

College Campus

Auckland Park

2013

LANGUAGES

Setswana

Native

Zulu

Fluent

English

Fluent

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