ANDREA NYANTE

Greensboro, NC ***** 336-***-**** adm8gt@r.postjobfree.com

Professional Summary

Organized Executive Manager bringing diverse experience in customer service, business management and project coordination. Well-versed in effective communication and relationship building.

Proven history of successfully engaging with clients and business audiences. Technologically adept with passion for innovation and creative business solutions. Dedicated executive with 16 yearS progressive career in cooperate.

Forward-thinking and proactive with achievements across sales, advertising and executive management.Enthusiasti Sr.Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of regulatory process and training in company required skills . Motivated to learn, grow and excel in any company i work with.

Skills

Good listening skills

Computer skills

Interpersonal Communication

Computer proficiency

Written Communication

Detail-oriented

Multitasking abilities

Verbal and written communication

Work History

Sr. Executive Manager Office of the President 10/2005 to 06/2021 AT&T Mobility – Greensboro, NC

Participated in weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and suggest tailored products to customer's individual need..

Educated new customer service representatives on best practices, coached new hires through their first calls, systems and acted as team mentor. Provides resolutions to customer complaints on behalf of executive offices such as the Chairman, Board of Director, Federal Communication Committee, etc. Responded in writing to all regulatory agencies regarding our customer's complaint within their required deadline.

Utilize negotiation skills to resolve highly complex situations to satisfy both the company and the customer. Educated new customers using techniques such as email follow-up messages and understanding the compnay polices and rights.

Medical Assistant 05/2002 to 10/2005

Brigham And Women Hospital – Boston, MA

Directed patients to exam rooms, fielded questions and prepared for physician examinations. Assisted with routine checks and diagnostic testing by collecting and processing specimens.Obtained client medical history, including medication information, symptoms and allergies.

Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.

Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

Performed clerical duties, such as word processing, data entry, answering phones and filing.Completed clinical procedures and gathered patient data for interpretation by physician.

Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.

CNA 05/1998 to 10/2002

Beth Isreal Hospital – Boston, MA

Assisted with feeding and monitored intake to help patients achieve nutritional objectives. Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.

Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs. Cared for residents in assisted living facility and delivered high-quality support to meet all needs.

Checked patient vitals such as temperature, blood pressure and blood sugar levels. Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Maintained patient stability by checking vital signs and weight, testing urine and recording intake and outtake information.

Education

Associate of Arts: Developmental Psychology 06/1993 Urban College of Boston - Boston, MA

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