Crew Member Arabic

RAWAD I. SHAHOUD

***-******@*******.*** 484-***-****

Qualifications

•Computer skills

•Fluent in two languages (Arabic, English)

•Proficient in Microsoft programs (Word, PowerPoint,Excel)

•Knowledge of business accounting

•Experienced in customer service

Education

Kutztown University of Pennsylvania Kutztown, PA

Major: B.S.B.A- Accounting May, 2022

GPA: 3.5

EXPERINCE

Courier (Non-DOT)-Rural/Residential (C)

FedEx Express January 2021- Present

Deliver Packages Bethlehem, PA

Member Service Associate October 2019-Decmber 2020

Sam’s Club Allentown, PA

Processed member purchases and payments

Help member locate merchandise

Arrange and organize merchandise

Crew Member August 2017- November 2019

Dunkin’ Donuts & Baskin Robbins Allentown, PA

•Served food and beverages for customers

•Opened and closed cash register

•Trained new employees in safe food handling, register, and opening / closing procedures

Interacted with customers daily, building strong customer base through providing personalized product guidance, resolving issues, following up on purchases

•Maintained calm demeanor in high-stress, fast-paced environment. Ensured customer satisfaction by accurately processing order

Crew Member

McDonald’s April 2016- July 2017

Allentown, PA

•Prepared and served food for customers

•Maintained calm demeanor in high-stress, fast-paced environment

•Point person for training and developing of staff on a rotating basis on customer service, food service policy and procedures and cash registers

•Ensured customer satisfaction by accurately processing order

Contact this candidate