Senior Release Manager, Release Analyst, Agile, Waterfall

Hello!

From my professional background and liberal arts education I have developed a high

level of communication, both written and verbal. It is with these skills that I have been able to learn the position of Release Manager with Costco Travel fully remote.

I feel it is important to emphasize this and the importance of communication in a time of remote working. I understand the value of clear and concise and literal communications. I use these skills to introduce myself to other teams and team members, to create a relationship built on sensitivity, understanding and empathy in

which to be productive.

Thank you,

Elmo Wright

Elmo Wright

******.****@*****.***

(206) 790 - 4820

Skills:

Adobe Creative Suite: Photoshop, Illustrator, Lightroom, Bridge, Camera Raw, Adobe CQ and Experience Management. Microsoft Office: Word, PowerPoint, Excel, Outlook, Teams. Akamai, Bamboo, Eclipse, Putty, Jenkins, TFS, Subversion, Agile Methodology, Atlassian Tools, JIRA, Confluence, Wiki markup. Continuous Integration and Development. SDLC. Release Management, Deployment, Hot-fix, Change Order, Change Request.

Employment:

Release Manager, Costco Travel 08/2020-present

Responsibility for two-week sprint, managing version control of development, testing and production builds. Keeping sprint on track for deployment remotely via Teams and Outlook. Managing deployment & hot-fixes. Supporting Dev and QA. Monitoring and managing Jenkins pipelines and promoting builds. Documenting procedures and processes with Confluence. Coordinating team wide communications, meetings.

CC Advocate, Wave Broadband Holdings, LLC. 08/2019-08/2020 Building professional rapport with customer by actively listening and understanding customer’s concern/comments, being clear and articulate in both verbal and written communication. Explaining billing cycles, processes, and prorates effectively to ensure customers understand their statements. Processing payments accurately. Preparing work orders and technician visits. Demonstrating strong ability to analyze and solve problems, maintaining composure in a high stress environment.

Senior Release Manager, AT&T Mobility 08/2012 - 08/2019 Integral Member of the Release Analyst/Site Reliability eCommerce Daily Release Team. Moving daily work through testing stages. Updating att.com using BCC Catalog management, Bamboo, Unix, Jenkins. Updating test stage depots. Using Adobe AEM and CQ to move work to testing stages and to production. Command line syncs of daily release builds to depots and production. Informing Producing teams, Business Owners, Catalog, QA and BVT teams of Daily Release status. Training and mentorship of contractors and new team members.

Program / Project Manager, AT&T Mobility 08/2010 - 08/2012 Coordinating test environments and deployment states. Liaison between development, technical and production teams for Web Hosting. Collaborating with PMO, QA and Dev to develop and refine processes for test environment requests. Promoting consistency of processes to leadership; Collaborating with Environment & Release Management to create an accurate list of releases from all towers of the organization, Communicating schedules and milestones for major releases.

Education:

B.A., History, Pacific Lutheran University, Tacoma, WA

A.A.A., Multimedia, Seattle Art Institute, Seattle, WA

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