Webchat customer service agents
Resume:
Danielle Washington
Prince George, VA *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Web Chat Representative / work from home
Maximus Federal - Chester, VA
March 2020 to Present
Certified CSR in Medicare and billing. Answered calls at a timely manner, Provide outstanding customer service following all established guidelines, policies, and procedures. In April 2020 till now webchat agent answering live questions and concerns on Medicare website. Certified Nursing Assitant
ironbridge nursing home - Chester, VA
November 2018 to February 2019
excellent patient-care and charting skills gained through two years of experience as a CNA. Compassionate and technically skilled in attending to patients in diverse healthcare settings. CNA
CNA - Certified Nursing Assistant
Battlefield Golding living Nursing home - Petersburg, VA July 2017 to November 2018
I have excellent patient-care and charting skills gained through two years of experience as a CNA. Compassionate and technically skilled in attending to patients in diverse healthcare settings. Production coordinator/Dispatcher
Perdue Farms - Prince George, VA
November 2013 to December 2015
Data entry orders also created orders for production Coordinate the transportation of vehicles by contacting carriers in our established network Provide outstanding customer service following all established guidelines, policies, and procedures Diagnose and resolve software/hardware problems including identifying customer premises equipment Resolve specific technical issues regarding more advanced aspects such as the NIC, PC settings, server data and boot files and installing hardware and drivers
Awards and Acknowledgements
Type of Award / Award Description
Certified Customer Service Representative
Randstad - Richmond, VA
March 2011 to July 2012
Answered calls at a timely manner, Provide outstanding customer service following all established guidelines, policies, and procedures
Sales Associate
Sales Associate
JCPenney - Colonial Heights, VA
June 2008 to March 2010
Education
Associate in Computer
Itt technical institute - Richmond, VA
September 2009 to March 2011
Diploma in Business
Prince George High School - Prince George, VA
September 2005 to June 2008
Skills
• SCHEDULING (1 year)
• TIME MANAGEMENT (10+ years)
• TYPING (10+ years)
• Call Center (1 year)
• Computer technology (5 years)
• Medical Terminology (1 year)
• Medical Records (Less than 1 year)
• Cna Certified (2 years)
• Customer Service (10+ years)
• Administrative Experience (2 years)
• Cash Handling (5 years)
• Dispatch (2 years)
• Certified Nursing Assistant
• CNA
• Front Desk (1 year)
• Home Health
• Customer Service Representative
• Computer Networking
• Medical Office Experience
• HIPAA
• Medical Scheduling
• Insurance Verification
• Medical Billing
• Software troubleshooting
• Customer service
• Typing
• Live Chat
• Technical Support
Certifications and Licenses
Certified Nursing Assistant (CNA)
CPR Certification
Contact this candidate