Bilingual Customer Manager

Rebecca Ortiz

*** ****** ****** **, *******, Texas, 77090 • 832-***-**** • **************@*****.*** Driven management professional well-versed in increasing profitability by repositioning bottom producing stores through the upselling of personalized products. Adept at analyzing business operations and identifying areas of improvement. Responsible management professional well-versed in setting the direction for work areas and ensuring the quality and accuracy of work performance within multiple stores. Skilled at creating innovative and eye-catching merchandise displays to boost income. Strategic District Manager with 3 years of experience leading and overseeing agents, monthly sales and goals business activities. Strong history of devising precise and targeted business operations plans, managing office areas, reviewing performance and driving change. Forward-thinking leader with expertise in setting goals, quality standards. Goal-oriented management professional with demonstrated record of success. Skilled in maximizing staff performance, customer relations and business profitability with forward-thinking strategies. Prepared to offer knowledge and skills to fulfill dynamic, growth-oriented position. Team building

Negotiation skills

Networking abilities

Communication skills

Computer-savvy

Staff training and development

Customer experiences

Customer relations

Bilingual

Diverse Market/Industry Knowledge

Facility management

Goal setting

Leader

Supervision and training

Leadership and team building

Strategies and goals

High School Diploma

Pasadena Memorial High School - Pasadena, TX

District Manager - September, 2017 to March, 2021

Ai United Insurance - Houston, TX

Managed non-standard auto insurance officesHired and led agents for the organization Meeting Monthly Recruited, hired, trained, supervised, scheduled and motivated the staff

Hired and led agents for the organization

Meeting Monthly

Recruited, hired, trained, supervised, scheduled and motivated the staff Improved operational standards, personnel moves, and merchandising strategies. Built positive and productive relationships with store and field leadership. Limited Lines License

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

CERTIFICATIONS

Hiring

Coaching

Budgeting

Positive attitude

Achieving goals

Bilingual Customer Support

Time management

Business Knowledge

Interpersonal

ADDITIONAL INFORMATION

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