Account Representative Service

BRITTANY STAPLES

*** ******* *** ********** ** **407 570-***-**** ***********.**@*****.***

A very determined and dependable individual that takes pride in her work as both an individual player and team player. Adapt easily to new situations while never losing focus of my job expectations. Throughout the years I have learned if the customer is happy everyone along the way is happy and that is something I always strive to achieve in any situation.

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WORK EXPERIENCE

Customer Service Representative

02/2020 to 06/2021

Kartri Sales

Forest City PA

Ran multiple reports daily to maintain accuracy for the company & customer’s

( EX: orders processed, money out in open orders, production cuts scheduled, ECT.)

Documented, researched & resolved all customer complaints, issue reports, return requests & credit request. Tracked & followed all orders from entry to completion Completed requested quotations on custom product

Answered in bound calls & made out-bound calls

Scheduled quarterly meetings with 90+ customers to review & record that all account information was up to date and to offer any new/discontinued product information available since last scheduled meet that would be geared toward the industries that customer is services.

Customer Service Representative

09/2019 to 10/2019

Web.com

Drums PA

Managed customer calls efficiently in a fast-paced call center environment. Set-up customers web page(s) & all features that were necessary to run smoothly & correct. Educated & assisted customers on the use & set-up of email accounts, domain names, purchasing similar domain names, privacy protection, DNS settings, web forwarding, etc. Handled customer inquiries, billing questions & payments. Explained promotions and special offers to customers. Sold products to customers during routine service calls using strong cross-selling abilities. National Account Representative

11/2016 to 10/2018

Stericycle

Dunmore PA

Personally handled 50+ accounts with all reports, spreadsheets, scheduling & installment quantities Assisted with tasks and work duties during slow periods to maintain team productivity. Worked effectively with diverse team to accomplish daily objectives and meet long-term goals. Handled telephone, email, and video inquiries from customers seeking assistance. Developed successful project goals and strategies in collaboration with 8 team members. Assisted in providing all documents & products to meet and maintain government inspection requirements Team (Floor) Lead

07/2003 to 02/2014

Gentex

Simpson PA

Helped management stay on top of current production activities by tracking & documenting daily actions & submitting timely reports.

Detected production problems quickly with continuous monitoring and regular audits. Learned all parts and requirements of Contracts received. Created & Printed all documents & labels needed to complete & ship orders. maintained a good relationship with the customer during the processing of orders by keeping them informed of ship dates and/or meeting ship dates

Performed quality checks on parts and products.

Moved completed product loads with equipment such as hand truck and/or forklift Shipped completed work quickly, smoothly packaging items coming off production line. Boosted team efficiency by learning all roles and rotating through positions. Created daily report of scheduled orders in expected ship date sequence & set-up 2 production lines with all tools, product & parts to complete that schedule in a timely fashion with as little hiccups as possible SKILLS

Customer Service - 10+ years

Leadership - 4 years

Computer (Email Management, Spreadsheets, Microsoft Office, Data Entry) - 10+ years Commuication - 10+ years

Time Management - 10+ years

Problem Solving - 10+ years

EDUCATION

Fortis

Business Management / Accounting

Online

01/2019 to Present

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