* ****** ****

Kabah

Uitenhage

****

Dear Sir or Madam

As soon as I saw your posting, I knew it was the perfect position for me and that I was the perfect solution for you. You will see from the attached curriculum vitae, I previously worked as a Deal Administrator and I was previously employed by Discovery Health Medical Scheme. I have extensive experience in administrative duties. I am extremely motivated, organized, disciplined and it is important to note, never had a dissatisfied client.

While my official title at Discovery Health is Call Centre Consultant, I thrive on excitement of being involved at every level of the department. No matter what I do, I produce top notch work, because I am dedicated to making sure each and every piece of my work, stands out.

I pride myself on my ability to recognize importance of everything I am given to work on.

Making sure all work gets to the finish line at the same time, is one thing I do best. The ability to juggle duties and never missing a deadline has developed through my years of experience.

In this fast line of business, you adapt or die trying. I have learned to budget my time and my assets and most importantly, I have learned to be flexible and to get things done.

I am looking for a position where my contributions count and my efforts are appreciated, also, hopefully a long-term commitment. I am available within 30 days from a resignation date.

Thank You,

Kind Regards

Charldene Maarman (Nee Koen)

4 Kivits Lane Contact Number: 072-***-**** (A/H)

Kabah

Uitenhage Email Address: adm7w4@r.postjobfree.com

6230

CHARLDENE MAARMAN (880**********)

Objective I aspire to build on my previous experience and qualification by undergoing specific

training, to develop my skills and abilities fully.

Personal Marital Status - Married

Gender - Female

Languages - English/Afrikaans

Health - Excellent

Religion - Christian

Strengths - Dependable, disciplined, very honest, loyal, punctual, fast learner

No criminal record

Education 2005 Matric

English

Afrikaans

Business Economics

Home Economics

Economics

2006-2008

Business Management N4- N6

Entrepreneurship

Computer Practice

Introductory Accounting

Communication

Sales

Public Relations

Marketing Management

Interests Travelling & Photography

Experience 2007-2008 Nedbank Uitenhage

Banker Teller

Processing of all debit and credit transactions

Customer service

Reconciliation of all accounts

2008-2009

Edgars Retail Stores – Uitenhage

Service Centre Operator

Loading all cash, credit purchases onto the system

Banking amounts over R40 000

Loading gift card purchases

Assist customers, opening new accounts

June 2010-December 2010 – Finbond Micro Finance – Port Elizabeth

Assistant Branch Manager

Granting of loans to credit worthy clients

Assisting with promotions

Issuing of weekly & monthly reports

Volkswagen Uitenhage (January 2011-January 2012)

Commercial Trainee (administrative clerk)

Logistics Planning

Extension : 4176

Duties : Coordinate department invoice payments

Budget Controlling

Ordering of stationery

Arrangement of Staff Training

Ensuring function and repair of office machinery

Maintenance of administrative documents

Distribution of projects to relevant engineers

Liaise with different departments

Data Capturing

Recording job numbers for engineers

Volkswagen Uitenhage (February 2012-August 2012)

Material Recovery Analyst – Body Shop

Processing/Scrapping of vehicle parts

Administrative duties

Statistical Data Capturing

SAP R/3 Production Programme

Mondelez South Africa (November 2012-November 2014)

Customer Service Representative/Office Administrator

Call Centre operation – Telephony (in- and outbound calling)

Customer Service – Handle queries and complaints from customers

Re-Directing of customer / consumer queries/complaints

Manage Blocked Orders on a daily basis

Capture orders live into SAP (various order types)

Monitor Stock availability

Price check orders on processing

Obtain relevant approvals from Customer Head Offices

Logging of all HEAT calls (requests/queries/complaints)

Sales Support Function (Mobility)

Liaise with Distribution re customer requests for specials/collections

Liaise with Sales re pricing / Customer listings, etc.

Liaise with Maser Data on Customer Applications / changes to existing records

Liaise with Demand Controller re Stock availability

Liaise with Finance re Customer Accounts

Mondelez South Africa (December 2014-April 2015)

Deal Administrator

Duties: Daily load Deal Sheets & CRM calls in line with approval policy;

Follow up on outstanding Deal requests & Authorizations

Manage the centralized Deal Mailbox;

Manage and maintain filling system of all deals

Handle queries from all internal customers;

Run daily/monthly report

Maintain Local and export pricelist

Discovery Health Medical Health (September 2015 – May 2021)

* Dealing with multiple telephonic queries from Discovery members, brokers, franchises, the public & internal parties

* Dealing with all queries through to resolution

* Keeping clients up to date with their queries

* Ensuring excellent service to all members

* Completing administrative & repetitive tasks

* Keeping accurate detailed statistics of all queries & correspondence & reporting on it on a weekly basis

* Logging of all queries & routing all enquiries to correct departments

* Working on the Discovery system

* Keep up to date with policy & product changes

* Assisting with written correspondence where necessary

* Educating customers on Discovery Health Medical Scheme products where needed

* Assisting with financial maintenance & billing queries, usually dealt with by a service specialist

References Uitenhage High School- Mr T.E Heynes- 041-***-****

East Cape Midlands College- Uitenhage- 041-***-****

Nedbank-Uitenhage- 041-***-****

Finbond Micro Finance-041-*******

Edgars – 041-***-****

VWSA-Mark Meyer-041-***-**** (Logistics Planning Department)

VWSA-Errol Somerville-041-***-**** (Material Recovery Department)

Mondelez South Africa – Lucrecia De Kock - 041-***-****

Rosanne Muller - 041-***-****

Discovery Health Medical Scheme – Charlene Bosch – 041*******

Adele - 041*******

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