IT Support Technician, Operation Manager

Nawid Haidari

*.*@************.*** www.linkedin.com/in/nawidhaidari +1-703-***-****

SUMMARY

IT support and operations manager focused on store inventory, audit compliance, and inventory specialist. Ensuring 100% of inventory accuracy and audit logs are checked and reported for any discrepancies. Keeping company IT assets and inventory updated and making sure about functioning at all times. Currently studying for a Bachelor of Science in Information Technology at Strayer University and graduated with a Bachelor of Business Administration from RANA University.

EXPERIENCE

Elite Metro Corp (Metro by T-Mobile Authorized Dealer) 2016 –2021 IT Support

• Prevented and solved network communication problems in stores.

• Configured and maintained Routers and Switches for stores network.

• Install and maintain computers, troubleshooting, and repair when computers had problems.

• Perform preventive hardware and software maintenance for all locations.

• Boosted help desk supports for all tickets and followed-up with users as needed.

• Invented and moderated technical issues of 3rd party vendors: RTPOS, EDGE, QPAY, and Ingenico Installation.

• Collaborated directly with 3rd party vendors to settle issues, RTPOS, Brother, XEROX, Citizen, and Vivint

• Troubleshoot and support incidents in stores, password reset, new certificate installation.

• Maintain documentation of all company assets (IT Inventory) and reporting to the IT department.

• Operated in all aspects of typical helpdesk support for Microsoft environment.

• Design and development of company website, graphic design of accessories, and speaker packaging.

• Designed and worked in Adobe Illustrator, Photoshop, and other design software.

• Design and place orders for name tags for entire company.

• Created and signed up remote access applications to perform troubleshooting when needed. Operations Manager

• Verify daily, weekly, and monthly inventory audits logs.

• Finding out discrepancies in store's audit log and send the OP11 Form to Ops Department for adjustments.

• Lead and helped District Managers (DMs) with redistributions of Serialized and Tangible inventory.

• Check and analyze weekly open POs for all stores and report findings to Ops Department.

• Analyze and check the Exchange by Mail (XBMs) Orders, Receiving and Returns weekly, ensuring to process back to avoid any chargeback and send a detailed report for each location.

• Evaluated merchandise orders (Phones, SIM Cards, and Accessories.) and received new orders in warehouse and redistributed for each district and store.

• Analyzing operation forms (OP11-Form) for chargeback and sending to Corporate Office for any deductions for responsible employees and district managers, if any.

• Record keeping and coordinating of administrative tasks with Corporate Office CENTCOM – CACI – SGI Global 2013 – 2015

Language Assistant & IT Support

• Translated daily class materials of NIU and CNP – Afghanistan.

• Drafted and edited different class lessons of NIU and CNPA for interpretation and translations.

• Initiated and Provided simultaneous interpretation in meetings with national and international advisors.

• Prepared PowerPoint lectures for Instructors and students and other assigned duties by supervisor.

• Implemented IT support, and set up computers, printers/scanners, projectors, and whiteboards in the Camp.

• Integrated operating systems, data and printer sharing, and set them up for training.

• Facilitated office staff with computer application questions and issues.

• Conducted computer technology training with all CNPA staff and personnel.

• Recommended computer products and applications to improve productivity. Kabul Designs and Xfinity Web Host 2013 – Present

Founder and Business Development Manager

• Drove alignment of business requirements, user-centered design methodology, and technology factors in creating UI/UX designs.

• Designed professional logos and responsive websites. Branding, business cards, social media campaigns.

• Delivered complete cross-platform compatibility in content management system by installing program language and configurations. (WordPress, Magento, WHMCS)

• Increase web traffic by improving navigation, creating dynamic media sections, and adding social media plugins.

• Develop WordPress online stores with configuration of payment gateways and all graphics and contents.

• Motivated and skilled with usage of WHMCS and WordPress themes and Plugins

• Integrated web hosting capabilities and uploaded to hosting account within required timeframe.

• Administer troubleshooting techniques to solve problems, included issues with browser compatibility.

• Designed social media ads, banners, flyers and content to increase website traffic and.

• Educated customers about the SEO and keywords usage for their websites. Afghan Wireless Communication Company 2007 - 2015

Senior Corporate Sales Executive

EDUCATION

Bachelor of Science in Information Technology – Strayer University Expected 2022 Bachelor of Business Administration – RANA University 2010 - 2014 CERTIFICATION

CompTIA Network+ – NexGenT - Next Generation Training for IT Professionals 2019 – 2020 Lynda.com Linkedin Learning Mike Meyers Network+ Professor Messer's CompTIA Network+ MCSE (Microsoft Certified Systems Engineer) Info Tech, Institute of Information and Technology 2008 SKILLS

• Customer Service

• MCSE (Microsoft Certified Systems Engineer)

• Negotiator and problem solving

• Web Designs, Development in CMS Applications

• Graphic Design – Adobe Photoshop, Adobe Illustrator, AAA Logo Creator

• Microsoft Outlook

• MS Office: Word, Excel, and PowerPoint,

• cPanel, Script Installation, FTP, Hosting Account Creation.

• JavaScript

• HTML and CSS

• MySQL Database

• UI / UX Design, layout, and typography

• Campaign branding

WEBSITE, PORTFOLIO, PROFILES

https://www.NawidHaidari.com

https://www.XfinityWeb.com

https://www.KabulDesigns.com

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