Receptionist Call Centre

Phumelele Maxine Shiburi

*** ******* ****** *** * Eldorado Park 1811, Johannesburg, South Africa – 25 Mar 1995 - (072-***-**** – ****************@*****.*** – LinkedIn: linkedin.com/in/phumeleleshiburi

Summary

I am an individual who can adapt easily to working environments with strong interpersonal skills. Encouraged by challenge, I am an intelligent and enthusiastic individual who worked to her utmost ability. I work as a call center agent at Digital Solutions Group, while looking for other opportunities which will up skill me and allow me to use the current skills I’ve obtained in the past few years.

Education

Maharishi Institute

Contact centre and Business Process Outsourcing level 3

Forest High School

Matric (National Senior Certificate)

ACTFL

Period- 15/09/2020 Teaching of Foreign Languages (Listening Proficiency Test)

ACTFL

Period- 17/09/2020 Teaching of Foreign Languages (Writing Proficiency Test)

Experience

Digital Solutions Group in Partnership with Invincible Outsourcing

Period – (03 April 2018 – 26 March 2020) Call Center Agent (2IC)

Duties & Responsibilities: Nando’s Queue

• Answer Incoming calls and respond to customers

• Manage and resolve customer complaints

• Build repore and ensure that customer is always happy.

• Sell product and place customer orders

• Identify and escalate issues to team leaders

• Provide product information to customer

• Upsell products

• Other duties as assigned.

Sterkinekor Queue:

• Making movie ticket bookings on the system

• Advice customers about new movies

• Showing and concession promotions.

• Process online payments.

• Cancel bookings and process a refund.

Web Africa Queue:

• Billing department

• Managing account balances to discover outstanding debts or other inconsistencies.

• Issue customer account statement periodically, or whenever necessary.

• Receive payment through various methods ( Online payment, EFT)

• Issue invoices in the customer zone where customers can access it.

• Answer questions and handle complaints from customers regarding bills.

• Report any activity to upper management

Bid travel

Period – (06 January 2016 – 25 January 2016) Receptionist

Duties & Responsibilities:

• Serve visitors by greeting, welcoming and directing them appropriately.

• Notify company personnel of visitor arrival

• Maintain Security and telecommunications system.

• Direct visitors by maintaining employee and department directories.

• Keep a safe and clean reception area by complying with procedure, rules and regulations.

• Contribute to team effort by accomplishing related results as needed.

Skills

• Clarity in communication

• Patience

• Empathy

• Flexibility and Problem-solving

• Listening capability

• Adaptability

• Positive attitude

• Good knowledge of product and service

• Organization and attention to detail

• Computer skills

• Clerical skills

• Team player

Interests

• Reading

• Socializing

• Cooking

• Yoga & Meditation

Languages

• English, Xitsonga, IsiZulu, Sesotho, Setswana, Tshivenda.

References

Ms Sandy Rangwato

Team leader at Digital Solutions Group

Tel: 074-***-****

Ms Abigail Malepe

Head team leader at Digital Solutions Group

Tel: 068-***-****

Ms Ireen Mphahlela

Work-study recruiter at Invincible Outsourcing

Tel: 072-***-****

Contact this candidate