Mark Malinoski

***** **** ******** ***** • Centennial, CO 80015

adm7h0@r.postjobfree.com • Cell 303-***-****

Profile

Operations Management / Team Leadership / Reliability Metrics

Focal point for the USAF Space-based Infrared Systems (SBIRS) Availability/Dependability metrics data collection and Problem Report analysis. Skilled professional adept at obtaining top performance from teams and meeting project / operational goals; skilled at analyzing/solving problems and overcoming obstacles, identifying team member strengths and weaknesses, and aligning resource use based upon best personnel fit while complying with organizational requirements. Distinguished career as U.S. Air Force Non-Commissioned Officer culminating in rank of Master Sergeant (E-7). Active Top Secret / SCI security clearance and CI Polygraph.

Areas of Expertise:

Monitoring, Analyzing and Reporting Performance Metrics

IT / Technology Systems Management

Contracting / Vendor-Client Relationships

Process Development & Improvement

Microsoft SharePoint and BMC Remedy Administration

In-depth Research and Report development

Professional Experience

Lockheed Martin – Boulder, CO

Systems Engineer Staff (5/2017 to Present)

Collect and report ground and space reliability metrics for the USAF SBIRS program.

Scored and incorporated 8000 Problem/Incident Reports into a 12 monthly comprehensive 46-page monthly reports to meet government reporting requirements

Optimized and modified reporting to meet changing requirements

Interfaced with multiple teams to determine true nature of incident and verify accuracy or reports

Developed and provided customized near-real-time reports to leadership and customers as needed

Provided enterprise scheduling and project integration support to operations and depot teams

Tracked, maintained, and reported status of active projects throughout the SBIRS network

Northrop Grumman – Aurora, CO

Engineering Planning Analyst (8/2008 to 5/2017)

Collect and report ground and space reliability metrics for the USAF SBIRS program.

5 years Maintenance Control Operations Lead – 24/7 Operations Support Center management

Reviewed 8000 Problem/Incident Reports annually for inclusion in contract deliverable metrics report

Interfaced with multiple teams to determine true nature of incident and verify accuracy or reports

Developed and provided reports to leadership and customers to meet new and ever-evolving requirements

Key member of team that developed, implemented and deployed the Remedy Problem Report maintenance data collection software solution

Focal point for Remedy customer service and training

Ciber, Inc. – Aurora, CO

Maintenance Control Operations Lead (6/2007 to 8/2008)

Led 10-person team providing 24/7 centralized scheduling, documenting and reporting of all scheduled and unscheduled maintenance and upgrades to worldwide SBIRS assets and personnel.

Developed and instituted new SBIRS Maintenance Control procedures and practices to finely tune problem report progress, completion and archiving.

Built strong relationships with leadership; focused team on core tasks proficiency and customer service excellence

United States Air Force – (3/1982 to 7/2007)

An exemplary 25 year career as an enlisted member of the USAF. Stationed and deployed to multiple locations across the globe providing expertise and leadership to multiple missions, hundreds of Airmen, and several forward operating locations.

20 years’ experience as an Information Technology, supervisor, and leader

o7 years – Senior Noncommissioned Officer

3 years Network Operations Center team lead – led team providing 24/7 network operation support to multiple DOD satellite programs

Built comprehensive training packages for command and control systems and desktop maintenance

oTrained 50+ AF operators in the maintenance and networking of desktop systems

Maintained and configured NET Promina 800, Link 2, and Cisco Router based networks

System administrator for Novell & Microsoft Windows 2000 based Metropolitan Area Network

Maintained software development mainframes, desktops, and peripherals

5 years’ experience as a KC-135 aircraft crew chief and team lead

Education and Credentials

Master of Science in Information Technology Management

Regis University – Denver, CO

Bachelor of Science in Business Administration

Columbia College – Columbia, MO

Associates of Science, Computer Systems Technology,

Community College of the Air Force – Maxwell-Gunter AFB, AL

Associates of Arts, General Studies

University of Maryland – College Park, MD

Professional Development

Project Management Certificate – UCLA, CA

Information Assurance Graduate Certificate – Regis University, CO

Northrop Grumman Electronic Systems Leadership Cohort graduate; profession development as a member of a diverse and geographically separated team over a 12 month period

460 hrs classroom/560 hrs correspondence training in supervision, management, leadership

Foundation Certificate in Information Technology Service Management

Communications Security Manager Course

Seven habits of Highly Effective People Course

Operational Risk Management Fundamentals

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