Public Area Manager

PushpenderGrewal

*********@*****.***

HousekeepingIn-charge

+919*********

AspiringtowardsSeniorLevelAssignmentsinHousekeepingoperationwitha reputedorganization

CoreStrengthGuest/CustomerSatisfaction

PositiveattitudeunderpressureClientManagement

Training&PresentationskillHACCP

HighAccess

MachineryChemicals-PHManagingHSECOSHH

MSDSMSPPE

FloorPolish

CarpetshampooingNewInnovations

RichexperienceinHousekeepingOperationsandTeam ManagementintheHospitalityIndustry.Proficientin managingscheduleperiodiccleaning,inventorymanagementandmaintenanceofahygienicenvironmentintheguest roomsadoptatmaintainingservicestandardsandoperationalpolicies,planning&implementingeffectivecontrol measurestoreducerunningcostsoftheunit.Successfulinbuildingrelationswithupperleveldecisionmakers; resolvingcriticalproblem areasanddeliveringonclientcommitmentsRecognizedforoutstandingorganizational skils,creativity,artisticdisplay,publicrelationsandanabilitytoconsistentlyexceedguestexpectation excelent communication&interpersonalskilswithabilitytoworkinmulticulturalenvironment,comprisingofdifferent nationalities

CoreCompetencies

Guest/CustomerSatisfaction

Tobereadilyavailableataltimestodealwithproblemsorcomplaints. Anticipateandaddressguestissuesandestablishproactiveprocessestopromoteguestsatisfaction. MaintainGuesthistorywiththedepartmentandensurethesameisupdated. InterdepartmentalCommunication

LiaisewithEngineeringtoensuresafetyhazardsinfrontandbackofhouseareasareaddressed. FosterstrongcommunicationbetweenFrontOffice,EngineeringandReservationsInteractinapositivewaywithother departmentstoensuresmoothandfruitfulco-ordination. ResponsibleforgivingdirectiontotheentireFrontOffice,BelServices,Concierge,andGuestServicesdepartments. Managesperformanceissuesthatarisewithintherespectiveoperatingdepartments.Implementingandensuringadherence tonewprocessandproceduressetwiththeoperating

department.

Training&Development

MonitorsHousekeepingpersonneltoensureguestsreceivewarmattentionandpersonalrecognition.Helping ZoneManagerinRecruitmentandselectionofteammembers.Ensurepropertrainingandproceduresarein placetoensureprovisionofqualityservices.

Ensureeffectivenessoftraining,performanceevaluationsandcounselingofstaffforthedepartment. SOP,Firefighting,HACCPtraining,ManagingHSE,HighAccess,ManualHandling&dailydepartmental trainings.

ExceptionalpeoplemanagementskilsandexperiencetodriveforwardtheHousekeepingstrategythroughteam building,motivationandcoaching.

Anenterprisingleaderwithexcelentplanning,organizational,andinterpersonalskils. ATeamplayerwiththeabilitytoworkeffectivelywithateamenvironmentandfolowcompanybestpractices. Proficientindistributionofoperationaltargetsforpropertimemanagement TosupportandparticipateinalCompanyprograms,policiesandprocedureswithspecialemphasisonthe orientationofnewemployees.

AssignsdutiesandshiftstostaffandobservesperformancestoensureadherencetoCompanypoliciesand establishedoperatingprocedures.

Implementingstringentsystems/measurestoestablishandmaintainhighstandardsincompliancewith prescribedstatutorynorms.

Attendtocrisisoremergencysituationsandperformservicerecovery. Excelentorganizationalandtimemanagementskils,withtheabilitytosetprioritiesforselfandothers. Theabilitytodisplayahighdegreeofprofessionalismandintegrityasbefittingamemberofmanagement. SuccessfulyPlannedandorganizedthedepartmentforStarClassificationInspection SuccessfulyplannedandorganizedthedepartmentforMysteryauditandawardedformaintainingproper recordsandhighstandardservicesbySKYTRAXteam.

Createaworkenvironmentthatishighinemployeemoraleandprovidesconstantlearning&developmentand usethefeedbackfromEmployeesatisfactionsurveystodrawanactionplan. PerformanceAppraisal/Managementofthestaffinthedepartmentandplanrecruitments. Forecasttrendsinoccupancy,budgetforroomsales,averagerateandotherrevenue. ImbibeQualityconsciousnessinfrontlinestaffthroughmanagementtools. Trainingstaffsandreviewingtheirperformanceasperprocedureandcompanypolicies. Monitoringdailyrequisitionandstockitemstomeetidealroomcost,formulatingrecordofsuppliesand equipment.

Reviewingmonthlyexpensereportandidentifyingcostsavingopportunitiestoimproveeconomicsthrough processre-engineering.

Ensuringcustomersatisfactionbyachievingdeliveryofservicequalitynorms. Executingpolicies&proceduresintheoperatingsystemstoachievegreatercustomerdelight. EmployeeSatisfaction&Motivation

Skils&Challenge

Managerial

ResourceManagement

ClientServicing

OrganizationalExperience

Designation :OperationalTeamLeaderHousekeeping

Location :HamadInternationalAirport

OryxAirportHotel&Lounges

Achievements:

Trainedthestaffsandincreasedtheirproductivityandtheirproductstandards.

Employee–Managementrelationinthedepartmenthasbeenstrengthened. Accountabilities:

ReportingandAssistingtoZoneManager

ResponsibleforalaspectsoftheHousekeepingoperations,includingGuestroomsandservice standards,publicareas.Theuniquedesignsandfinishesofthefacilitiesmeanagreatdealof specializedcleaningspreadoveravastarea.

Ensuresconstantadherencetoorganizationalstandardsinhygiene,cleanlinessand maintenanceofequipment,fittingsandfixturesoftheareaunderhiscontrol.

EnsurethroughregularmonitoringofClientSatisfactionTrackingSystemandconstantguest feedback,prompt,efficientandaccurateservicetoalguests.

CompilingtheinventoriesofGuestAmenities,RoomLinensandStaffUniforms

PlanouttheDutyRoasterandsanctioningofleaveofteammembers.

PlanandimplementpreventivemaintenanceandcleaningschedulesforGuestRooms&publicareas.

MonitorproductivitystandardsandSchedulestaffinordertooptimizemanpower.

Conductingandtakingtrainingclassonwelcomestandardandotheroperationalskils.

Co-ordinatewiththeChiefEngineerintheareaofrepair&maintenance,refurbishment, renovationetc.

Partoftheteam,responsiblefortraininganddevelopingtheteammemberstoprovideexclusive andtotalypersonalizedservicetoguestswithextremelygoodandconsistentguestfeedback.

Responsibleforownershipandmanagementofthedepartmentalstatutorycomplianceplanto achieveandmaintainlegalstatus

Responsibleforassessment,procurementandmanagementofsmalprojectsspecificto theOperationsDepartmentasagreedwiththeProjectTeam

HamadInternationalAirportDoha,Qatar(Dec.2017-Jan.2020) CareerPath

FMMatHamadInternationalAirport,QatarasHousekeepingIn-charge-December2017toJanuary2020. TheLalitChandigarhasATeamLeaderHousekeeping–Feb2014toJuly2017. CountryinnandSuitesbyCarlsonNH8asaHousekeepingSupervisor–July2011Dec2014. ITCFortuneParkKlassikLudhianaasARoomAttendant–July2010-March2011 HotelCityHeartSarovarPorticoLudhianaasaRoomAttendant-September2009toJuly2010 Scholastics

2006-2009 3YEARDIPLOMA–HOTELMANAGEMENTFROMMMUNIVERSITYAMBALA 2006 12thFromHBSE

2004 10thFromHBSE

ITSkils

Windows,IDS,OPERA,Winhms,SAP,MSofficeandInternet

PersonalDetail

DateofBirth :02/02/1989

MaritalStatus :Married

LanguageKnown :English,Hindi,Punjabi

Address :VPONousheraYamuna

Nagar :Haryana133204

References :Availableuponrequest.

Place:India (PushpenderGrewal)

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