Sara Reyes

adm7ga@r.postjobfree.com *** ** **st Avenue

929-***-**** South Richmond Hill, NY 11419

Education

Borough of Manhattan Community College

Associates in Science: Early Childhood Education New York, NY Honors: Dean’s List 2015

Experience

Kew Gardens Family Physicians Kew Gardens, NY

Front Desk Medical Receptionist February 2020- Present Kew Gardens Family Physicians are primary-care doctors trained to meet the diverse health needs of children and families.

• Proficiency with Epic electronic health record system.

• Receiving and receipting cash and check payments and posting in a secured web portal.

• Entering and balancing daily monies and cash drawer transactions.

• Performs general clerical duties including filing, photocopying, faxing, and mailing as required

• Scheduling, confirming, and maintaining patient appointment schedules for high volume multi-physician practice.

• Answering, screening, assessing call priorities, and routing calls accordingly on multi-line phone system

• Securing insurance verifications, referrals for patient visits.

• Conducting initial patient registration process to obtain and record patient demographic and insurance information.

• Checks-in patients following the established procedures including assuring all necessary information is received and entered into the computer system and making appropriate payment arrangements for medical services

• Responds to patients either in-person or over the phone in a courteous and professional manner; provides information, such as directions, related to the practice

• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues by complying with HIPPA regulations

Nelly Perez, Supervisor; 718-***-****

AMP Insurance Brokerage Brooklyn, NY

Business Administrative Assistant May 2017- January 2020 AMP Insurance Brokerage, is an agency of Medicare Specialists dedicated in guiding older adults through the process of selecting the right Medicare Plan.

• Act as a liaison between our clients and insurance companies (Aetna, United Health Care, Emblem, WellCare, Empire Blue Cross Blue Shield, Fidelis, Silver Script, Epic)

• Case Management- case managed a caseload of approximately 2000 clients- call, guide, and assist clients with change in insurance plans and update information

• Make sure we are compliant with Centers for Medicare and Medicaid Services (CMS)

• Maintain regular contact with clients to and keep personal profiles updated along with the latest insurance products

• Deal with telephone and email inquiries

• Organize and store paperwork, documents and computer-based information

• Manage multiple software’s simultaneously such as Excel, PowerPoint, Sales Force, Ring Central, Jarvis, and Bconnected) to maintain data, produce documents, and maintain client profiles Hernan Hernandez, Supervisor; 862-***-**** x403

Louis J. Peters; 212-***-**** x401

Metro Drugs Pharmacy Richmond Hill, NY

Clerk October 2017- May 2018

Metro Drugs Pharmacy, is made up of caring pharmacists who provide additional clinical services and use science and technique in preparing, dispensing, and reviewing drugs with patients ensuring they are safe, effective, and affordable.

• Clean and maintain equipment, work areas and shelves

• Greeted and assisted customers in locating merchandise

• Operate cash and credit transactions

• Receive incoming telephone inquiries, referring callers to pharmacist when necessary

• Unpack, sort, count, and label incoming merchandise, including items requiring special handling

• Receive, store, and track inventory of pharmaceutical supplies or medications, revisit merchandise for out- dated medications

• Prepare, maintain, and keep record of inventory, receipts, purchases, or deliveries, using a variety of computer screen formats

Illios Guma, Supervisor; 347-***-****

Victoria Secret Steinway, NY

Sales Associate September 2016- August 2017

Victoria's Secret, is an American designer, manufacturer, and marketer of women's lingerie, womenswear, and beauty products.

• Assist customers with questions about products, apparel, and sizing

• Operate registers and credit card machines during sale transactions, according to store location and policy

• Perform cleaning duties at the request of Victoria’s Secret managers

• Ensure customer satisfaction during each interaction Leslie Cando, Supervisor; 718-***-****

American Eagle & Aerie Elmhurst, NY

Sales Associate September 2015- September2016

American Eagle Outfitters Inc, is a leading global specialty retailer offering high-quality, on-trend clothing, accessories and personal care products at affordable prices under its American Eagle Outfitters and Aerie brands.

• Proactively resolve customer concerns in a manner consistent with company policy, and with customer satisfaction in mind; partner with store leadership team on elevated customer issues

• Understand and adhere to all company policy and procedures

• Strong verbal and written communication skills specifically with customers, sales leadership team and associates

• Demonstrated collaborative skills and ability to work well within a team or perform individually

• Ability to receive feedback and take action when appropriate

• Ability to handle multiple tasks while working in a fast paced and deadline oriented environment Kristina Rodriguez, Supervisor; 718-***-****

Van Wyck Prescription Center Richmond Hill, NY

Clerk August 2010- August 2015

Van Wyck Prescription Center, is a growing independent pharmacy that is Pharmacist-owned, with 3 locations who offer delivery of all prescriptions, compounding, specialty needs, and over-the-counter medications. Besides being a retail pharmacy, Van Wyck Prescription Center offers additional services to take care of the whole body.

• Keeping track of inventory and merchandise on order

• File, organize and maintain records of all patients

• Handle customer service issues while adhering to HIPPA

• Clean pharmacy equipment, help with the maintenance of equipment and supplies

• Package patient’s medications according to government regulations and pharmacy standards

• Provide customers with information about the uses, and interactions of drugs and out of stock item Pal Singh, Supervisor; 718-***-****

Skills/Training

• Bilingual

• First Aid CPR/ AED Certified

• Proficient in Windows XP Microsoft, Power Point, Word & Web Browser References: Available Upon Request

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