Entry Clerk Service Representative

JB

JANINE BAKER

**************@*****.*** C: 203-***-**** The Colony, TX 75056

Personable and dedicated Customer Service Representative with extensive experience in providing logistical supply chain management. Solid team player with upbeat, positive aĴitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

10+ Years Experience in the following:

Exceptional customer service skills

Call Center

Database

Customer care

Customer support

SOP

Dispensing

Data Entry

Order Entry

Emails, faxing, scanning, aĴaching, copying

Experienced in Microsoft Word, and Excel, as well as other database systems, such as CRM, EDI, VAI,

CIRCLE.

Multitasking and efficiency are important to me when working as a team.

3PL Worldwide Milford, CT

Customer Service Representative/Order

Entry Clerk

10/2017 - 12/2019

This is a call center, where orders are taken for magazine companies. Such as Metro style, Chadwicks, Travel smith, Chasing Fireflies & Territory Ahead.

My job is a variety of tasks. That include ensuring customers will receive refunds on orders, if needed.

Calling new customers to verify orders, that are marked as "fraud". Removing people from certain catalog lists. That typically come through mail, or email.

Really Good Stuff Inc. Monroe, CT

Order Enrty/Customer Service

Representative

07/2017 - 10/2017

This was a temporary assignment, through Complete Staffing Solutions Inc. (Shelton Ct.)

Entered orders, via fax, phone, as well as mail into the computer system. Assisted customers in helping to resolve any issues they had. Church Hill Classics Monroe, CT

Order Entry Clerk/Administrative Duties

04/2006 - 03/2017

Entered orders into the Sage Mas database system, from the web, fax, mail, phone, as well as the sales department.

Scanned and aĴached completed orders into the system, to access when needed.

Assisted sales department, typically when resolutions were necessary to complete their orders.

Carried out a variety of office duties.

Summary

Skills

Experience

Education and Training

Henry AbboĴ Technical High School Danbury, CT

High School Diploma

Contact this candidate