Tasha Lema

***** ***, ******* **, *****

Phone: 832-***-****

E-Mail: adm7dt@r.postjobfree.com

Professional Summary

Friendly and enthusiastic sales Associate. Skilled customer service representative with over 5 years experience. Highly successful at upselling and promoting new products. Skills

•Active listening skills •Credit card transactions •Consistently meets sales goals

•Strong communication skills •Customer-oriented •Approachable Relevant Experience

• Over 5 years of exceptional customer service experience.

• Familiar handling various types of transactions, check-cashing, withdraws, debit/credit. Work History

September 2019 - August 2020

Randy's Donuts, Downey, CA Sales Associate/Barista

•Greeted and served multiple customers daily, providing prompt, personalized, and friendly service in a fast-paced environment.

•Provided on the job training for new associates, specifically in cash handling and coffee beverage making.

January 2019 - August 2019

Wal-Mart, Long Beach, CA Cashier

•Operated a cash register for cash, check and credit card transactions with accuracy.

•Handled customer relations issues in a gracious manner and in accordance with company policies.

October 2017 - January 2019

Vazza Cafe, Downey, CA Lead Barista

•Trained all new baristas in workflow procedures, espresso and coffee brewing equipment, and drink preparation

•Operate both manual and semi-automatic espresso machines, as well as commercial coffee brewers

April 2016 to August 2017

Starbucks Coffee Co. Norwalk, CA

Barista

•Memorize drink orders and preferences for regular customers to build rapport and increase brand loyalty.

•Made customer beverages up to company standard.

Education

Norwalk High school Norwalk, CA: High School Diploma, Class of 2015 Cerritos College: Class of 2022

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