Am currently a debt collector and that has been my major field
Resume:
Organization Time management People handling
Debt collection Cold calling Economic planning
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~ 01/2020 - 06/2020
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~ 09/2019 - 12/2019
~ 2015 - 2019 +
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KIBET ISACK
# +254-***-***-*** _ ************@*****.*** + Kapsabet, Kenya SUMMARY
SKILLS
EXPERIENCE
Call center representative
Apex collection Africa limited
Answering phones from customers professionally and responding to customer inquiries and complaints.
Researching required information using available resources. Handling and resolving customer complaints regarding product sales to customer service problems.
Providing customers with the organization’s service and product information. Processing forms, orders, and applications requested by the customers. Identifying, escalating priority issues and reporting to the high-level management.
Routing inbound calls to the appropriate resources. Following up complicated customer calls where required. Completing call notes and call reports as necessary and updating them in the CRM.
Obtaining and evaluating all relevant data to handle complaints and inquiries. Security O cer
Spez Ltd (Senaca East Africa Security).
Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment and access points. Prevented losses and damage by reporting irregularities, informing violators of policy and procedures; restraining trespassers
Completed reports by recording observations, information, occurrences, surveillance activities, interviewing witnesses and obtaining signatures. Maintained the environment by monitoring and setting building and equipment controls.
Maintained the organization's stability and reputation by complying with legal requirements.
Contributed to team effort by accomplishing related results as needed. Ensured the security, safety and well-being of all personnel, visitors and the premises.
Ensured operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs and evaluating new equipment and techniques.
EDUCATION
Bachelor of Economics
Karatina University
Nyeri, Kenya
STRENGTHS
Leadership & Mentorship
Known for building, motivating, mentoring
and leading world-class teams that deliver
impeccable service.
Relationship Management
Apt at gaining support when developing &
implementing strategies, initiatives, projects
and new ventures in a shared leadership
environment.
Creative Thinking
Process-oriented thinker with the ability to
analyze complex situations, think outside
the box, act & initiate innovative approaches
to situations.
Computer Skills
Highly proficient in computer software
packages including MS Word, Excel,
PowerPoint, Access and Outlook.
INDUSTRY EXPERTISE
Strategic planning
Economic Planning
Microsoft Proficiency
Attention to detail
Debt collection
Data Analysis and interpretation
Records Management
LEADERSHIP AND MEMBERSHIPS
Treasurer
Student Governing Council Karatina University
November 2017 November 2018
Call center representative
Strategic thinker, innovative problem solver and passionate Call Center Representative accomplished in driving standards of excellence in the Call center sector. Possesses knowledge and expertise not limited to economics, warm and cold calling, debt collection, time management, computer, knowledge retention, data analysis and uncovering business efficiencies in customer- focused services. Quick learner with speed, good grasping ability, and organization. Possesses the aptitude to inspire the respect of stakeholders & staff at all levels while guiding teams towards achieving growth.
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~ 05/2019 - 08/2019
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~ 06/2018 - 08/2018
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EXPERIENCE
Casual worker
Chemomi tea factory
Operating the
physical and chemical weathering machine and turn-man section. Picking tea leaves from the tea farms.
Packaging the tea after processing.
Ensuring that the packages are properly sealed before distribution. Cleaning the factory after all the workers have left. Liaising with the necessary authority on how to handle the machines incase of damage.
Attaché (Department of economic planning)
Nandi county government
Researched on economic issues.
Conducted surveys and collected data.
Analyzed data using mathematical models, statistical techniques, and software.
Presented research results in reports, tables, and charts. Interpreted and forecasted market trends.
Advised businesses, governments, and individuals on economic topics. Recommended solutions to economic problems.
MY TIME
Driving organization's overall
vision
Researching on industry
trends
Engaging with team
members
Self development initiatives
HOBBIES AND INTERESTS
Keeping up with the latest
economic trends in the country.
Reading magazines.
Attending economic forums.
REFERENCES
Dr. Richard. M. Kiai
Senior lecturer,
Karatina University
P.O Box 1957 10101,
Karatina
Phone Number: 254*********
Email address:************@*****.***
Ms. Philister Maiyo
Deputy Director Administration,
Nandi County Government,
P.O Box 802 30300,
Kapsabet
Phone Number: 254*********
Email address:***********@*****.***
Mr. Gideon Thuku
Lecturer,
Karatina University
P.O Box 1957 10101,
Karatina
Phone Number: 254*********
Email address:***********@*****.***
Contact this candidate