NABEEL AHMAD

**/***, **********, +91-959*******,

DELHI-110091, adm7c8@r.postjobfree.com

SYNOPSIS

A B. Tech. (Mechanical) professional with 8 months of experience in Workshop Operations & Customer Handling,

Looking for an opportunity to work with an organisation, where my Technical & Customer service skills can be utilised to achieve organisational growth & personal career advancement

SKILLS-SET

Workshop Operations,

Customer service,

Complaints Handling,

Store supervision,

Periodic reports generation,

Inventory Management,

Implementation of SOPs,

Daily Checklist completion,

Daily Staff briefing,

Team Meetings,

Team handling,

Proficient English speaker

EXPERIENCE (9th July 2019 till 6th March 2020)

Worked as a Senior Customer Care Executive,

Responsible for -

1.Assisting the workshop manager in daily supervision & operations of the workshop,

2.Responsible for daily customer interaction & engagement,

3.Welcoming the customers with smile & directing them to the right workshop segment,

4.Handling Customer queries by carefully listening to the concerns raised & providing them with end-to-end solutions,

5.Working closely with the workshop team to deliver "Best Customer experiences",

6.Feedback data collection & preparing monthly Feedback report,

7.Analysing the rate of negative feedbacks & conduct team briefing over same,

8.Preparing weekly inventory report of the spare parts,

9.Reporting the major concerns to the senior management for absolute solutions,

INTERNSHIP (25th February 2019 till 30th ofApri1 2019)

Intern at CAPARO MARUTI LTD, learning and observing Weld and Press production

IT SKILLS

Certified CADD Engineer for AUTO CAD,

Certified CADD Engineer for SOLID WORKS,

EDUCATION

DEGREE/

CERTIFICATE

BOARD/

UNIVERSITY

YEAR OF PASSING

PERCENTAGE

B.TECH. (MECHANICAL)

AL-FALAH

UNIVERSITY

2019

82%

10+2th

CBSE

2015

59%

10th

CBSE

2013

76%

ACHIEVEMENTS

Achieved 2nd Rank (silver Medal & scholarship) in third semester examination and 5th Rank in fifth semester examination in University,

PERSONAL PROFILE

Father’s Name : Shamshad Ahmad,

Mother’s Name : Salma Perveen,

Date of birth : 12-11-1998,

Gender : Male,

Marital status : Unmarried,

Nationality : Indian,

Language known : Hindi, English (proficient speaker, IELTS 7 bands) and basic German

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