Tamim R. Wessal

Cell: 443-***-****

adm7ax@r.postjobfree.com

EDUCATION:

Preston University

Peshawar, Pakistan 2001-2003

Major: Computer Science

Achieved Bachelor’s Degree

Iqra University

Peshawar, Pakistan 1998-2001

Major: Information Technology

Achieved Associate’s Degree

Certifications:

Comptia Network+

Comptia Security+

InfoComm CTS

Cisco CCNA

FTC Public Trust Security Clearance – Valid until 2024

Training/ Seminars:

WebEx, Zoom certified, SharePoint, Active Directory, Remedy, ServiceNow, Microsoft, iOS, LAN/WAN/WAP/VLAN, Cicso, Crestron, Salesforce, Oracle, Dot Net, SQL, Java, Digital Video Conferencing, Computer Hardware & electronic devices, TVRO Preventive & Corrective, Video Editing, Conversion & Photography, AutoCAD, Rigging, Cabling, Video Mapping.

Languages:

Dari – Fluent written and spoken.

Persian, Pashto, Urdu, and Hindi - intermediate spoken

REFERENCE:

Aaron Smith 202-***-****

Direct Supervisor at PSAV

Cesar Melendez 703-***-****

Direct Supervisor at NTT Data

Bonnie Jung 202-***-****

Reporting Business Analyst at PSAV property

EXPERIENCE:

NetCentrics

Lead Technician, Washington, DC 06/02/2021 to Present

Federal Trade Commission – 6 Month Contract Job

Responsible for leadership and training of all technicians supporting the project

Provide daily, weekly, monthly, and adhoc information and reports to project manager and upper management team. Assist Project Manager with documentation as needed.

Provide technical support for imaging laptops, troubleshooting issues, backing up existing laptops and delivery of laptops to users. Assist with end user communications as needed.

Validates Hardware Inventory Specialist performs responsibilities according to Inventory SOP

Identify technical gaps in processes and update documents for continuous improvement

Coordinate with Knowledge Manager for help desk and end user how-to guide creation on various subjects.

Oversee Surge Support queue in ServiceNow of ticket submitted with issues related to the new laptop deployment and ensure tickets properly documented with latest information and troubleshooting steps and closed after end user confirms resolution.

NTT Data Services Federal Gov’t,

Systems Analyst, Alexandria, VA 10/2020 to 02/28/2021

National Science Foundation – Remote 6 Month Contract Job

Provide technical support and troubleshooting for desktop hardware, audio/visual technologies and applications such as WebEx, Zoom, SharePoint, Active Directory, and custom applications.

Used Service Now, Remedy ticketing system, re-enabling user account, performing password reset, security maintenance, systems analysis and resolution.

Anticipate client needs, monitor and record meeting proceedings

Assist clients who lose audio and/or video during virtual meeting

PSAV,

Director of Technology, Washington, DC 4/2015 to 8/2020

Proactive handling of client technology requests and swift, discreet resolution of IT issues on multimillion dollar contracts

IT equipment inventory, control and logistics between properties

Established, updated, reimaged systems as Systems Administrator, occasionally fixed hardware issues, used Microsoft, iOS, Active Directory, LAN/WAN/WAP/VLAN, Cicso, Crestron, Salesforce, Oracle, printers/scanners, mobile, Dot Net, Java, digital video conferencing, video editing, AutoCAD, rigging, cabling, and video mapping.

Evaluate possible equipment suppliers and create relationships

Revenue management, sales, and profit growth analysis with 40% profit increase in first year.

Work with clients to understand needs/wants and create multiple possible resolutions.

Managing and training employees, encouraging growth, scheduling.

PSAV,

Ass’t Director of Technology, Washington, DC 4/2013 to 4/2015

•Purchasing equipment and computers to exacting standards, creating merchant relationships, securing equipment.

•Established system of logistics between properties to reduce cost of outside ordering.

•Directly supporting director in technical capacity, using Microsoft, iOS, Active Directory, LAN/WAN/WAP/VLAN, Cicso, Crestron, digital video conferencing, video editing, AutoCAD, rigging, and cabling.

•Work with clients to determine needs/wants and create resolutions, maintaining property management relationships.

•Trains new employees with company procedures, encourage growth, scheduling. Introduced labor changes which boosted profit by 15% in first year.

PSAV,

IT Technician, Washington, DC 9/2006 to 4/2013

•Work efficiently with company software, Microsoft, iOS, Active Directory, LAN/WAN/WAP/VLAN, Cicso, Crestron, digital video conferencing, video editing, AutoCAD, rigging, cabling to complete data entry and create client solutions.

•Work with clients to analyze needs and solutions, anticipating needs and recording meetings.

•Trained new employees with company procedures

•Provide excellent customer services and strive to exceed the expectations and needs of internal and external customers.

Faber Co' Gregg,

Supervisor Dulles Airport, VA 5/2005 to 9/2006

•Responsible for all financials, payroll and schedule.

•Supervise and train staff, provided customer service.

•Developed proficiency in all company computer systems, Micros, and software programs.

•Assisted team with proper security, storage, transportation and maintenance of merchandise.

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