Telecommunications Specialist Wedding Planner

MS Marilena Salas Farina

Clermont, FL ***** 703-***-**** ***.***@*****.***

PROFESSIONAL

SUMMARY

Knowledgeable and dedicated customer service professional with extensive experience in the management industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results- oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

SKILLS Documenting activities Safety practices

Training & Development Project planning

Self-motivated professional Customer service

Multitasking abilities Business planning

Sales and marketing Good listening skills

Work under pressure

WORK HISTORY TELECOMMUNICATIONS SPECIALIST 01/2019 to 03/2020 Aramark Corporation Oakton, VA

Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.

Worked closely with network administrators and server engineers to deliver quality service.

Recommended and proposed new and advanced equipment and techniques based on performance capabilities, limitations and cost. Evaluated and tested software and hardware to determine compatibility with existing systems, efficiency and reliability. Implemented, developed and maintained telecommunications disaster recovery plans to guarantee business continuity.

Installed, troubleshot, repaired and redesigned telecommunications systems to support communication and information exchange. Performed system moves and changes internally and by remote access and coordinated and prepared reports to support operation and planning of telecommunications systems.

Prepared purchase requisitions to obtain networking and telecommunications equipment, computer hardware and software and test equipment.

Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.

Installed and configured new devices and system components. SHIFT LEADER 04/2017 to 02/2018

Peet's Coffee Alexandria, VA

Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.

Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets. Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts. Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.

Alerted customers to upcoming sales events and promotions. Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture. Prioritized resumes based on strengths, experience and personal qualities needed to balance team makeup.

Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.

Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records. Regulated pricing, inventory count and supply during shift hours. MANAGER 09/2015 to 03/2017

New York Bagel Cafe & Deli Alexandria, VA

Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades. Cross-trained existing employees to maximize team agility and performance.

Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage. Onboarded new employees, including training, mentoring and new hire documentation.

Developed and maintained relationships with customers and suppliers through continual communication.

Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.

Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.

Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement. Conducted monthly inventories of raw materials and components on work floor.

Enhanced operational efficiency and productivity by managing budgets, accounts...

WEDDING AND EVENT PLANNER/ACCOUNTING 07/2012 to 08/2015 MANAGER

Rancho Chico Evergreen C.A Barquisimeto, Lara-Venezuela Supported change management by understanding and addressing impacts of new accounting policies, financial statement initiatives and non-standard transactions.

Optimized employee performance, output and morale through development of enticing incentive programs.

Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time.

Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities. Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.

Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

Administered financial aspects of contracts, including establishing and checking coding procedures, monitoring reports and updating internal files. Created and designed tailor-made wedding plans to maximize client budget, keep client happy and cultivate referrals. Directed pace of wedding and reception through multitasking and liaising with vendors to carry out event as planned with little or no deviations. Negotiated prices with suppliers, inspected venues and selected vendors to meet couple expectations.

Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions. Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.

Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.

Delivered smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up.

EDUCATION High School Diploma

Andres Bello, Venezuela

Industrial Engineering

Yacambú College, Venezuela

Attend 2 years. I couldn't finished because I moved Countries International Cheff Cheff 06/2014

Zi Teresa Culinary Arts Center, Venezuela

International Wedding Planner Certificate 06/2012

The Wedding Planner Institute, United States

LANGUAGES Spanish

Native or Bilingual

English

Native or Bilingual

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