Help Desk Analyst

Andrue Bilbo

Richmond, Virginia ~ 703-***-****

******.*****@*****.*** ~ Andrue Bilbo LinkedIn

EDUCATION

Virginia Commonwealth University (School of Business) Richmond, VA

Bachelor of Science: Information Systems, GPA: 3.38 May 2021

Relevant Coursework: Information Technology Infrastructure, Systems Analysis & Design, Database Systems, Programming, Information Systems Planning and Project Management, Business Intelligence & Data Mining

RELEVANT SKILLS

Programming: HTML, HTML5, CSS3, JavaScript, C#, SQL

General Technical: Microsoft Visio, LAN System Planning, AutoCAD, KNIME

RELEVANT ACADEMIC EXPERIENCE

Information Systems Planning and Design Spring 2021

Designed an information system that consisted of creating a: Use Case Diagram, ER diagram, Data Dictionary, Evaluation and Testing of the Systems Design

Managed a team to allow flexibility and ensure proper management that utilizes every group member strength in the most efficient way

Developed SQL codes that assisted users to be able to perform certain functions when using our database

LAN Design Project Fall 2019

Created a floor plan for a LAN network that included wiring with proper furnishings, premises writing, and wall jacks as well as a Rack diagram showing proper indication of the DMZ and IP addresses

Composed a bill filled with details for LAN setup based off a “memo from the boss”: indicating the specifications needed for the warehouse by putting together an accurate summer of Upfront and Recurring costs, and purchase orders.

WORK EXPERIENCE

VCU School of Education Richmond, VA

IT Help Desk Analyst July 2018-Present

Tracked over web tickets through LANDesk, emails, calls, and walk-ins as a small team that supported over 100 faculty members and students at five locations

Ensure the security of sensitive information through our encryption software, DDPE, and Bitlocker

Scheduled appointments, reservations, and equipment for faculty and students

Deployed new equipment, installed applications and operating software, repurposed used technology, troubleshoot all equipment, wiped all sensitive data to ensure privacy for users when needed

The Boathouse at City Point Hopewell, VA

Food Runner July 2017-December 2018

Collaborated with a team of food runners, hosts, and waiters to be able to meet specific time frames for the customers satisfaction

Developed strong time management skills in an environment with strict deadlines

Followed company policies and procedures and maintained a clean environment for the safety of customers when handling food or cleaning up a table

Organized tasks to be able to multi-task and efficiently get things done to be ready to tackle the next assignment

OTHER WORK AND LEADERSHIP

Lambda Phi Epsilon: Sergeant of Arms Fall 2019-Spring 2019

Lambda Phi Epsilon: Brotherhood Chair Spring 2018-Fall 2019

Lambda Phi Epsilon: Risk Management Chair Fall 2020-Spring 2021

REFERENCES

Pamela Moorehead – IT Director, VCU School of Education, 804-***-****, ***********@***.***

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