Inbound Call Centre
Resume:
CURRICULUM VITAE
OF
CLIDE ERASMUS
CURRICULUM VITAE
OF
CLIDE ERASMUS
PERSONAL DETAILS
SURNAME : ERASMUS
FIRST NAMES : CLIDE
IDENTITY NUMBER : 950**********
DATE OF BIRTH : 20TH APRIL 1995
RESIDENTIAL ADDRESSS : 2586 KREMETARTAVENUE
EXTENNSION 3
ELODRADO PARK
1811
CONTACT NUMBER : 071*******/084*******
EMAIL : **************@*****.***
NATIONALITY : SOUTH AFRICAN
GENDER : MALE
MARITAL STATUS : SINGLE
LANGUAGES : ENGLISH
AFRIKAANS
HEALTH : EXCELLENT
CRIMINAL OFFENCES : NONE
INTRESTERS& ACTIVITIES : SOCCER
EDUCATIONAL QUALIFICATIONS
LAST SCHOOL ATTENDED : WILLOW CRESCENT SECONDARY SCHOOL
HIGHEST STANDERD : MATRIC (GRADE 12)
(2013)
SUBJECTS : AFRIKAANS
ENGLISH
LO
BUSINESS STUDIES
ACCOUNTING
ECONOMICS
MATHEMATICS LITERACY
PERSONAL ASSESSMENT
MY PASSION IS TO ALWAYS DO MY BEST IN EVERY ASPECT OF MY LIFE. THE REASON I BELIEVE THAT I AM THE BEST CANDIDATE FOR THE CURRENT POSISTON IS BECAUSE I AM YOUNG, SELF-CONFIDENT, LOYAL, TEAM PLAYER, ENTHUSIASTIC, HARDWORKING AND PASSIONATE ABOUT LIFE. I AM A VERY FAST LEARNER, I PAY ATTENTION TO DETAIL AND I AM VERY PROFESSIONAL.
EMPLOYMENTHISTORY
COMPANY NAME : AEGIS OUTSOURCING (TELKOM MOBILE)
POSITION : INBOUND CALL CENTRE AGENT
DURATION : 2 year and 4 MONTHS. JANUARY 2016 - MAY 2018
MANAGER : TONI VENTER
CONTACT NUMBER : 081*******
DUTIES :
RESOLVING CUSTOMERS QUERIES AND ESCALATING WHEN NECESSARY.
LOGGING CUSTOMER CALLS AND CASES.
MAINTAIN HIGH STANDARDS OF PRODUCT KNOWLEDGE .
ENSURE THAT CUSTOMERS RECEIVE ACCURATE AND CONSISTANT INFORMATION .
IDENTIFY CUSTOMERS NEEDS AND PROVIDING INFORMATION ON A BROAD RANGE OF PRODUCTS .
EMAILING CUSTOMERS STATEMENTS TO THEM AND TROUBLESHOOTING MOBILE DEVICES, CONFIGURE APN SETTINGS, IP ADDRESSS
COMPANY NAME : AVON
POSITION : INBOUND CALL CENTRE AGENT
DURATION : 3 MONTHS. July 2018 - September 2018
MANAGER : Psychology
CONTACT NUMBER : 078-***-****
DUTIES :
RESOLVING CUSTOMERS QUERIES AND ESCALATING WHEN NECESSARY.
SENDING EMAILS OUT TO CREDIT CONTROL TO INCREASE CUSTOMERS CREDIT.
MAINTAIN HIGH STANDARDS OF PRODUCT KNOWLEDGE .
ENSURE THAT CUSTOMERS RECEIVE THE AVON PRODUCTS THAT THEY ORDER
IDENTIFY CUSTOMERS NEEDS AND PROVIDING INFORMATION ON A BROAD RANGE OF PRODUCTS .
CHECKING WHEN THE CUSTOMER WILL RECEIVE THEIR ORDER BY TRACKING IT.
COMPANY NAME : BLUE LABEL TELECOMS
POSITION : INBOUND CALL CENTRE AGENT
DURATION : 1 YEAR AND 7 MONTHS FEBRUARY 2019 - AUGUST 2020
MANAGER : LIOYD
CONTACT NUMBER : 073-***-****
DUTIES :
ENSURE ALL CUSTOMERS INFORMATION IS VALIDATED OR UPDATED ON CRM.
ANSWER ALL CUSTOMERS CALLS PROFESSIONALLY.
PROVIDING FIRST LEVEL SUPPORT, ASSISTANCE, INFORMATION AND RESOLUTION.
BE AVAILABLE TO ANSWER INBOUND INTERACTIONS THROUGH ALL CHANNELS (TELEPHONE, EMAIL, SOCIAL MEDIA) WITHIN THE REQUIRED SERVICE LEVEL AGREEMENTS.
PROVIDING SECOND LEVEL SUPPORT WHEN REQUIRED.
REDUCE THE NUMBER OF COMPLAINTS RELATING TO CUSTOMERS SERVICE.
.
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