Customer experience associate, cook, cleaner, and good communication

AMNA KARRA

778-***-****. Victoria, BC. ***********@*****.*** .

PROFESSIONAL SUMMARY

Work experience Online-grocery associate, Fulfilment associate, Customer experience associate, Janitor Supervisor and Cook. Excellent time management, communication, problem solving and listening skills. Highly motivated and natural leader with skills like sales maximization, customer service, department profitability, coaching teams within a department. 4 years of retail experience. Driven to meet sales quotas and promote loyalty programs to support company goals.

SKILLS

Sales Maximizer

Safety-conscious

Deadline-driven

Proven Analytical

High Quality communication

High Quality Customer service

Self-motivated

Product merchandising

Supporting management

Supervise and lead teams

Proficient in MS Office

Creative thinking

Project management

Problem-solving

WORK EXPERIENCE

OMNI Associate 04/2020 to current

Walmart Superstore Uptown Victoria

Attending phone calls and helped customers with online orders.

Dispensing Online Orders within 3 minutes and provided information to customers about discount codes and how to use them.

Using desktop and handheld devices for the dispensing

Inspecting the merchandise orders are staged and ready for pick-up

Inspecting the refrigerator’s and cooler’s temperature

Organizing and preparing the online station, carts, coolers, and totes for the next day.

Promoting credit and loyalty programs during customer interactions.

Processing returns and exchanges in line with store policies.

Supporting company mission and positive store culture through honesty, integrity, and high-quality customer experiences.

Communicating regularly with external and internal customers to understand and meet their needs.

Resolving or escalating business problems to keep operations moving smoothly.

Producing weekly reports outlining the business operations successes and gaps for the senior management team.

Fulfilment Associate 07/2018 to 04/2020

Walmart Abbotsford West Superstore

Quickly and carefully unload incoming trucks and properly staged inventory for processing.

Followed procedures at all time for personal and team safety.

Strategically prepared containers and pallets with correct merchandise counts.

Worked with customers

Moved boxes and organized aisles to open-up floor space

Customer Experience Associate 06/2017 to 11/2018

Walmart Abbotsford West Superstore

Effectively communicated with customers about products or services.

Provided primary customer support to internal and external customers in fast-paced environment.

Ensured superior customer by addressing customer concern, demonstrating empathy and resolving problems swiftly.

Stocked merchandise, clearly labeling items, arranging per size or colour, and preparing attractive displays.

Followed up with customer about resolved issues and to maintain high standards of customer service.

Assisted 4-5 customers at a time by answering questions, responding to inquiries and handling telephone requests.

Janitorial Supervisor 03/2017 to 01/2018

ARCO Enterprises- Abbotsford, Canada

Supervised daily operations including employee performance, preventive maintenance and safety.

Managed daily workload by planning and scheduling projects.

Analyzed and identified equipment failure root causes and initiated correction actions.

Employed best maintenance and safety practices with minimal complaints, incidents or lost-time accidents.

Cook, 02/2015 to 03/2017

A&W South Fraser Way, Abbotsford, Canada

Maintained well stocked station with supplies and spices for maximum productivity.

Adjusted established recipes to remove allergens or alter tastes foe customer desire.

Prepared items, including lettuce, handmade onion rings and tomato during less busy periods to reduce customer wait times at peak dinner hours.

Cooked and served food and meals in accordance with planned menus, recipes, portions, temperature control procedures and facility policies.

Prepared cooking supplies, grill, fryers and fridge when opening and closing restaurant kitchen.

Fried, grilled and assembled foods, such as onion rings, meat, veggie, chicken patties and sandwiches.

EDUCATION

High School, 2012- Kendriya vidyalaya No. 2 Air Force Station Adampur, Jalandher, India.

Diploma in Computer Applications, 2013 -Nids, Adampur, India.

Diploma in Hospitality and Management, 2019- Pacific Link College, Burnaby, BC, Canada.

Associate of Arts, 2021- Coquitlam college, Coquitlam, BC, Canada.

Professional Makeup Artist, 2021- Q.C Career School, Ottawa, ON, Canada.

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