Maintenance Technician Service Representative

Philip Ramirez

512-***-**** *****************@*****.*** Killeen, TX 76541

SUMMARY

Personable and dedicated Customer Service Representative with extensive experience in Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

SKILLS

Codes compliance

Mechanical Repair

Troubleshooting strength

Power and hand tool use

Safety-oriented mindset

Cleaning and sanitizing

Safety protocols

Light carpentry

Landscaping and groundskeeping

Troubleshooting

General plumbing

Building maintenance

EXPERIENCE

Dishwasher /Maintenance Technician, Crackle Barrel, January 2019-March 2021 Buda, TX

Performed performance and safety inspections on equipment and machinery to maintain operational baseline.

Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.

Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.

Wiped and sanitized various kitchen surfaces using specific cleaning supplies. Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.

Restocked main kitchen areas with items from shelves, coolers and freezers to help food preparation staff stay focused on customer orders. Maintained clean and well-organized kitchen areas to promote efficiency. Developed great team spirit with other personnel by pitching in and helping with task completion.

Replaced worn and damaged parts to keep maintenance equipment fully functional. Handled routine cosmetic updates such as painting walls and replacing outdated fixtures. Inspected and maintained facilities to maximize cleanliness and support upkeep targets. Supervisor, Handyman & Landscaping Services, LLC, March 2015-October 2019 Austin, TX

Communicated with managers to resolve issues needing attention on customer property. Organized worker schedules and supervised loading of tools and equipment on work trailers to prepare for upcoming workday.

Reviewed completed work to monitor and enforce quality standards and requirements. Trained and instructed new crew members to teach proper use of landscape equipment, maintenance practices and safety procedures.

Installed rock gardens, ponds and irrigation systems in consultation with clients. Oversaw maintenance, fueling and cleaning of equipment and vehicles. Directed crew members completing landscaping tasks such as mowing, trimming, edging, weeding and pruning.

Assisted in scheduling weekly landscaping projects and tasks to meet deadlines. Helped homeowners with routine exterior cleaning as well as in-depth projects on patios, driveways and outdoor structures.

Sales Associate, Macy's, December 2011-February 2015 Austin, TX

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Facilitated smooth and timely product launches and delivered exceptional customer service to enable account retention and growth.

Kept apprised of emerging trends and provided informative customer service to assist in product selection.

Coached team members on security risks and loss prevention to aid in mitigating store theft. Offered product and service consultations and employed upselling techniques. Mentored team members in mastering sales techniques to consistently exceed objectives. Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals. Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.

Crew Leader, Delta Airlines Global Services, December 2011-November 2013 Austin, TX

Delegated daily tasks to team members to optimize group productivity. Managed multiple employees in various job tasks throughout all phases of project completion. Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.

Led observance of safety mandate observance and OSHA restriction enforcement to maintain worker safety best practices.

Compiled performance data into metric-derived reports for project supervisor. Monitored task completion to meet company standards for performance. Supervised all project contributions to meet organizational deadlines and expectations. Inspected cleanliness, organization and safety of job sites after every shift. Observed safety protocols and manufacturer's instructions when using heavy machinery and equipment.

Fostered positive employee relationships through effective communication, training and development coaching.

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