Customer Service
Resume:
Dezire Jones
Conway, AR *****
*************@*****.***
• Customer service representative with over six years experience face to face & telephone customer service.
• Experience with sales, troubleshooting, & customer care.
• knowledgeable with handling customer complaints and maintaining a positive and friendly disposition.
Work Experience
CSR - Customer Service Representative
Continuum Global Solutions
April 2021 to Present
• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Assist with placement of orders, refunds, or exchanges. Virtual Patient Coordinator
National Recalls - Conway, AR
December 2019 to April 2021
• Efficiently resolve problems or concerns to the satisfaction of all involved parties.
• Report back to manager about monthly goals
• Registered incoming patients, answering the phone, respond to emails, and schedule patient appointments.
• Verified insurance coverage
Medical Billing Specialist
Professional Consulting Services - Conway, AR
December 2018 to December 2019
• Manage and coordinate billing for patients
• Oversee the distribution of bills to patients and insurance companies Preschool Teacher
Meadow lake Day School - Conway, AR
August 2016 to December 2018
• Getting children ready for Kindergarten • Problem solving
• Lesson plans • Active listening
Cashier/Server
Slim Chickens - Conway, AR
June 2015 to August 2016
Education
Associate in Medical Billing and Coding
Ultimate Medical Academy - Tampa, FL
October 2019
High school diploma or GED
Skills
• Self motivated
• Drives me to keep going even in the hardest situations. People oriented
• Active listener
• Flexibility
• Relate to others
• Good judgment Detail oriented
• Pay close attention to details
• Focus on the job I am doing with ease
• Use my time wisely
• Let's me stay focused on different tasks easily
• Office suits (Microsoft Office)
• Accounting software
• Communication tools (Skype)
• Spreadsheets
• Operating systems
• Honesty
• Relationship building
• Innovation
• Put priorities first
• Plan ahead
• To do lists
• Avoids distraction
• Delegate tasks
• Medical Billing
• Medical Coding
• Insurance Verification
• Medical Scheduling
• Microsoft Outlook
• EMR Systems
• Sales Experience (6 years)
• Daycare (2 years)
• ICD-10
• Medical Terminology
• Medical Records
• Restaurant experience
• Serving
• Cash handling
• Typing
• Customer support
• Windows
• Care plans
Certifications and Licenses
CPI
April 2020 to June 2022
CPR
April 2020 to Present
First Aid Certification
Certified Medical Assistant
Contact this candidate