Communications and administrative based skillset

Joseph Zachary Lyons

*******.*****@******.*** • www.linkedin.com/in/jzlyons3

Austin, Texas • 832-***-****

EDUCATION

The University of Texas at Austin May 2021

Bachelor of Science, Communication and Leadership – Moody College of Communication Business Foundations Minor – McCombs School of Business TECHNICAL COMMUNICATION EXPERIENCE

Alta Pest Control – Sales Representative; Austin, Texas January 2021 – Present

• Continuously network by cultivating relationships with prospective new clients

• Find new sales leads via client referrals, door to door knocking, and building new connections

• Weekly trainings developing various sales techniques and technical knowledge in the field of pest control H-E-B – Service Assistant & Curbside; Houston, Texas : Austin, Texas May 2015 – August 2018 : September 2019 – April 2021

• Utilize customer service techniques in the customer service, cashier, and curbside departments

• Manage inventory, proper return of items, and overall customer satisfaction

• Adept ability to perform multiple responsibilities, shopping assist for customers with disabilities, impromptu tasks when needed

• Resigned due to enrollment of college in Austin, but reapplied and was accepted back into the position in 2019 University Housing and Dining – Program Planner; Austin, Texas August 2017 – June 2018

• Developed diverse bi-weekly programs designed for on-campus residents

• Worked with budgets upwards of $4,000 to ensure community engagement

• Managed events hosting 200+ students and became familiarized with contacting and scheduling various vendors LEADERSHIP EXPERIENCE

University Housing and Dining – Resident Assistant; Austin, Texas August 2018 – May 2020

• Guided 50 residents by scheduling one-on-one appointments to ensure well-being and communicate university resources

• Monitored 15-hour on-call rotations to ensure policies and safety for 1,500+ residents

• Budgeted $1200 for ten development programs that focus on self-management, cultural competency, and inclusive community

• Participated as a Living Learning Community Resident Assistant, leading the Terry Scholarship Foundation residents University New Student Services – Orientation Advisor; Austin, Texas January 2019 – August 2019

• Coordinated presentations and performed for 1,000+ students weekly to introduce topics of college isolation and mental health

• Advised dozens of incoming students weekly with personalized academic plans that ensure timely graduation

• Engaged with hundreds of incoming students in conversations highlighting the importance of identity and leveraging diversity ADDITIONAL INFORMATION

CoachUT – Program Mentee September 2019 – January 2021

• Paired with an official coach designated by UT to personally develop leadership goals and strengths

• Prepare weekly goals involved in interpersonal relationships and affirming growth daily

• Meet via skype to discuss the progress of assigned goals and reflected on leadership in action Computer Skills: MS Word, PowerPoint, Excel, and Canva designs Interests: Interpersonal communication, civic engagement, public speaking Work Eligibility: Eligible to work in the U.S. with no restrictions

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