Customer Service Agent
Resume:
Priyanka Kokula
Torrance, CA *****
********.********@*****.***
Senior customer service executive & hr recruiter
PROFILE
Professional Airport Customer Service Executive who is able to stay focused on job at hand, even under extreme circumstances. Adept at delivering quick and accurate customer services, handling difficult and angry customers and maintaining accurate computer logs of all activity. Experienced recruiter with a natural talent in sourcing, evaluating and hiring candidates that meet job and talent objectives. Skilled at finding and sourcing candidates from multiple different sources. highlights
• Hard working and disciplined
• Trained to handle any type of crisis situation
• Dedicated professional who understands the hazards of the job
• MS Office proficient
• Excellent work ethic
• Positive attitude
• Willingness to learn new things
• Executive Recruiting
• Networking
• Candidate Screening and Assessment
• Strong verbal and written communication skills
EXPERIENCE
Customer Service Agent; Hallmark Aviation, Los Angeles — Nov 2018 – Till Date
• Worked as a customer service agent with Hallmark Aviation services for Fiji airways.
• Providing necessary help and support to the passengers as required by the Airline.
• Job responsible includes checking in passengers, baggage processing, reservations & ticketing, boarding of flights, greeting arriving passengers, handling of VIP’s and providing special passenger assistance.
Sr. Customer Service Executive & HR Recruiter; Spicejet Airlines, Hyderabad — Apr 2009-May 2013
• Job responsible includes checking in passengers, baggage processing, reservations & ticketing, boarding of flights, greeting arriving passengers, handling of VIP’s and providing special passenger assistance.
• Responsible for checking in passengers and creating boarding passes
• Assisted airport personnel in handling special situations concerning passengers with special needs and oversize luggage.
• Often asked to assist customers who started off angry but were eventually taken care of.
• Partnering with hiring managers to determine staffing needs.
• Screening Resumes.
• Performing in person and phone interviews with candidates.
• Administering appropriate company assessments.
• Performing reference and background checks.
• Designed and maintained job postings on various websites.
• Monitored organization policies and recommended changes if required. Telemarketing Executive, Justdial; Hyderabad — Oct 2008-Apr 2009
• Conducted sales calls with existing and new customers.
• Identified customer needs and preferences.
• Met Sales and quality targets on consistent basis.
• Prospected and conducted B2B sales calls with business executives Customer Service Executive, CaptainAir Travels; Hyderabad — Apr 2008-Oct 2008
• Assisted the airline customers by checking in the baggage and assigning seats.
• Responsible for handling ticket reservations, cancellations, alterations, and informing customers when a flight has been delayed or cancelled.
EDUCATION
• Gandhi Institute of Technology & Management, Vishakapatnam, India Master of Business Administration in Human Resources Management, 2011-2014
• Jahnavi Degree College, Hyderabad, India
Bachelor of Commerce, 2006-2011
• Frankfin Institute of Air hostess training, Hyderabad, India Diploma in Aviation Hospitality and Travel Management, 2006-2008 Training
• Airport Services training from SpiceJet airlines, August 2009
• Aviation Security Awareness training organized by GMR Hyderabad International Airport, April 2009
Certification
• Certificate of completion of Dangerous Goods Regulations (Approved by DGCA - India), July 2011
• Certificate of completion of Navitaire conducted by SpiceJet, August 2009
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