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IT Business Analyst

Location:
Ballwin, MO
Posted:
June 16, 2021

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Resume:

Mirela Ella Terzic

**** ****** **

Saint Louis, MO 63011

adm6ja@r.postjobfree.com Cell: 314-***-****

SUMMARY

US CITIZEN. Interested in long term contracts or full time. Looking for a BA, PO or a Scrum Master position.

Washington University BSIM graduate, with 17 years of experience in Software Development as Software Analyst with 10 years on Agile projects. Experience in both Scrum and Kanban, with multiple SAFe certifications: Advanced Scrum Master, Product Owner, DevOps and Practitioner.

Strong skills: Working with a variety of stakeholders to design, develop, configure, test and deploy for maximum business benefit. Evaluate business requests and determine feasibility, research to identify options that best serve business needs. Conduct GAP analysis between current and future state of application. Ensure accuracy of requirements and coordinate the efforts of the team members to deliver projects according to plan. Elicit business requirements and translate into technical and functional requirements. Identify Use Cases, write and verify User Stories, with focus on Acceptance Criteria and detailed Description, so that all team members understand what is being developed. Write User Manuals. Work very well with cross-functional teams to extract even the smallest detail. Passionate about full software conversion, and new software implementation. A high drive to succeed and keen problem solving skills combined to develop the best solution while addressing all factors. Results oriented with a passion for success.

COMPETENCIES

Program Increment Sprint Iterations Agile User Stories

Acceptance Criteria DevOps Functional and Technical Analysis

Business Analysis Health Industry E-Commerce, Telecommunications

Utilities Industry U Story Definition of Done User Manuals

17 yrs in Software Development 10 yrs on Agile Teams Multiple Agile Certifications

Certified SAFe Product Owner – Product Manager, 2020

Certified SAFe DevOps Practitioner, 2019

Certified SAFe Teams Practitioner, 2019

Certified SAFe Advanced Scrum Master, 2020

Certified Scrum Master, ScrumAlliance, 2018

UMSL Business Analyst Course Certificate, 2015

TECHNICAL SKILLS

SAFe, Agile, Scrum, Kanban, JIRA, Confluence, VersionOne, QC ALM, SBM, SharePoint, CSG/QAKA, Service-Now, Tidal, Control-M, SOAP, Telerik, Altova XML, Mail.XML, Mail.DAT, UNIX, SAP Implementation, ERP, e-commerce, Logistics, Skype, Jabber, Zoom, SQL, Oracle, Microsoft SQL Server Manager Studio SSMS, Golden6, Notepad ++

PROFESSIONAL EXPERIENCE

CENTENE – St. Louis, MO November 2018 – March 2021

Senior Business Analyst

Production Support and Agile Team Software Development

MP Medicare Enrollment, Billing & Payments

SAFe Agile team member, Two weeks sprints and deployments, PI participant. Managed inbound and outbound Medicare files. Analyze occasional data issues in inbound files and provide solutions. Ensure inbound files upload to application using automated jobs written in .NET and Java. Ran all the scripts to ensure enrollment completion. Managed complete conversion from Tidal and Coviant job scheduler to Control-M job scheduler for 100 jobs, from setup to deployment and go-live. Managed Service-Now tickets, ensure proper turnaround and verification. Managed development change to all the letters to customers from customer data via multiple jobs to xml format. Verification of new automated jobs deployed to process and move files within business folders, upload to application and reflect team’s dashboard. Managed team’s mailbox and real-time Splunk Dashboard to monitor for failed jobs and files, and complete business requests.

●SAFe (Scaled Agile Framework), two weeks sprints, twelve weeks PI.

●Writing user stories and detailed descriptions and verifying code.

●Daily Scrum, Sprint Planning, Sprint Retrospective, Sprint Review, Backlog Grooming, Backlog Prioritization.

●Data Analysis, Change Management, Negotiation, Liaison between Business and IT teams.

●Job scheduler conversion from Tidal and Coviant to Control-M.

●Monitor job status on Splunk Dashboard (real-time monitoring).

●Business analyst on call for inbound/outbound automated files and team’s mailbox for request.

●Manage Service-Now tickets for prompt turnaround and correct solution.

●Managed customer letters for enrollment.

●Ensure scripts are correct and complete.

MERCY (KFORCE) – St. Louis, MO April 2018 – November 2018

Senior Software Specialist

Project Caboodle – Project Tapestry Authorization -- New Agile project of matching patient data coming from 4 different schemas into a set of new tables and transferring it to a client database and tables to be used for future management and better reporting. The main idea is to group all the patient’s claims and encounters regardless of the geographical location or the provider they went to. Back end testing using Oracle and MSSM.

ACLARA TECHNOLOGIES – St. Louis, MO Feb 2017 – Feb 2018

Principal Software Engineer

Agile Quality Assurance testing on high-profile, complex, distributed, 24x7, commercial system hardware/software product called iiDEAS.

●Coordinate test activities with the Project Manager, Scrum Master.

●Managed overseas Saviant development team.

●Perform integration, functional, performance, load/stress testing.

●Managed test artifacts, defect tracking, requirements coverage.

●Create and maintain testing methods, processes, procedures and standards.

●Agile development - Scrum.

CHARTER COMMUNICATIONS – St. Louis, MO Dec 2014 – Dec 2016

(Ferguson Consulting)

Lead Senior Software Analyst

TPSI Project eCommerce – Client offers existing customers the ability to request a self-install installation option for data services through the residential buy flows on one line of business. To qualify for self-install, customers must meet certain eligibility requirements and have existing phone or video service. To better align with what other companies in the industry are offering and to reduce truck rolls, the Self-Install project is extending Client’s self-install program offer to all lines of business for existing and prospective customers, where qualified. This project will significantly reduce truck rolls, phone calls to the CSR department and improve online ordering and customer satisfaction.

Phone Porting Project eCommerce – The very first in house developed project that was a major accomplishment and success for the company. The goal of this project is to include the functionality/guardrails that exist in all Buyflows. This functionality updates back office processes to automatically access and evaluate the Donor LEC customer account record in real-time during ported phone Buyflow orders for Residential & Spectrum Business customers. This project increased operational efficiency by decreasing delays associated with ported phone order fall-out handling, thus increasing order automation and customer satisfaction.

Mergers & Acquisitions Stabilization eCommerce – Portfolio of multiple eCommerce projects: BOOST Enhancements, BOOST Publishing, Order Admin, BOOST Accounting UI, Security, Vantage migration and BOOST Affiliate migration. This is a multi-effort undertaking designed to accomplish these main objectives: enhance processes for the management of front end deployments, enhance the existing BOOST application, and migrate data from the ADI Prod database to allow decommissioning.

●Agile Development – Scrum - Kanban.

●Create User Stories from the functional requirements.

●Create test scenarios from the User Stories.

●Work with cross-functional teams to improve business and functional requirements, user interface and response into the best user experience and satisfaction.

●Write over 200 scenarios for existing and prospect customers, 125 scenarios for BOOST.

●Execute scenarios on 5 buyflows, customer and agent side.

●Track defects and enhancements thru Jira, document in RTM.

●Volunteered for evening and weekend testing in emergency situations.

●Trained new team members. Primary contact for UAT testing.

●Created User Manual outlining new features and enhanced functionality for the systems: BOOST enhancements, BOOST Publishing, Order Admin, BOOST Accounting, Security, Vantage migration and BOOST Affiliates migration.

USPS PostalOne!

ACCENTURE FEDERAL SERVICES, St. Louis, MO April 2010 – Dec 2014

Senior Software Analyst

Senior analyst, tester through 16 releases and several subsequent patch releases for PostalOne! at the United States Postal Service. The top performer in all releases in discovering critical defects. As a result, this saved the Postal Service from losing revenue as a result of incorrect calculations and improperly enforced business rules. PostalOne! is the largest USPS application with an annual IT budget of $52-58 million for enhancements/support. PostalOne! is processing over 60% of the total annual USPS revenue. The PostalOne! application is used internally at 10,000 Business Mail Entry Unit locations servicing 89,000 internal users, and externally at 950 mailer locations servicing 83,000 external users.

●Senior MDX SIT Tester responsible for planning and executing SIT across major and minor releases of PostalOne!

●Create test models for SIT testing (plans, data and scripts) including the identification, collection and/or creation of test data.

●Coordination and execution of SIT testing as appropriate.

●Develop, update and maintain quality testing standards and procedures.

●Assist in the planning, creation and control of the test environment.

●Facilitate structured walk-through and peer reviews.

●Participate in the coordination and execution of release testing.

●Create complicated Mail.DAT and Mail.XML data sets to simulate production, using LLdap and ALTOVA.XML Spy 2011. Use ALM and SBM to keep track of software requirements and defects.

●Verify data in the system database using SQL Developer. Maintain dashboard functionality.

●Provide expertise in the planning, constructing and execution of test scripts. Apply business and functional knowledge including testing standards, guidelines, and testing methodology to meet the team's overall test objectives.

●Ensure all testing results are easily accessible and understandable. Track defects to closure and keep defect repository up-to-date.

EXPRESS - SCRIPTS, St. Louis, MO (Modis) July 2009 – Feb 2010

Software Analyst, Contractor, Finance

Ran mainframe jobs to assure quality of software programs for pharmaceutical company. Purpose of the project was to provide the capability to price claims at ESI contracted rates to the pharmacy and charge WellPoint their contracted rates with ESI as well as WellPoint’s contracted rates with their end clients. Verified fixes, enhancements and implementation of updated software requirements, researched defect reports, developed and implemented software test cases and provided 2nd level technical support.

●Conducted quality assurance tests on computer software to ensure all programs performed properly throughout software development life cycle and were user friendly.

●Completed test plan, test cases and traceability matrix using business requirements.

●Conducted smoke testing for the main program called Margin for Finance group.

●Ran regression cycle and analyzed use cases to assure implementation matches requirements.

●Ran integration testing (SIT) making sure the Margin program properly processes the incoming WellPoint files and produces required ESI output files.

●Performed usability testing with end users on both sides, WellPoint and Express-Scripts.

●Ran a load testing (volume testing) to verify the physical and logical limits to a system's capacity and ascertain whether such limits are acceptable to meet the project's requirements.

●Ran a recovery testing in order to check how fast the application can recover against crashes and hardware failures.

●Wrote a regression test for each software defect fixed which focused on functional issues, as well as those related to design styling.

●Managed Mercury Quality Center 9.0 Software to search for new tasks, modify test cases, report new defects found, verify daily fixed defects and pull reports for management.

●Managed project documentation on SharePoint, with daily updates of project developments, meeting notes and defect reports. Attended daily joint meetings with WellPoint and Express-Scripts management, developers and QA's. Attended daily internal Margin project meetings.

MITEK INDUSTRIES, St. Louis, MO June 2008 – March 2009

Software Quality Analyst

Tested and maintained quality assurance of software programs. Reviewed verification of fixes, enhancements and software requirements, researched bug reports, developed and implemented software test cases and provided 2nd level technical support.

●Maintained basics of two projects, MBA and Fusion by adopting Agile methodology. Tested both new programs and updated / modified versions of existing software.

●Conducted quality assurance tests on computer software to ensure programs performed properly throughout software development life cycle and were user friendly.

●Reran existing tests against the modified code to determine prior change breaks in the system and resulted in by writing new procedures/tests for everyday tasks. Wrote a regression test for each software defect fixed which focused on functional issues, as well as those related to design styling.

●Developed a library of tests made up of a standard battery of test cases that ran every time developers built a new version of the program resulting in an effective approach to regression testing. Reviewed the regression test library to eliminate redundant or unnecessary tests. Developed and stored all the regression tests in Quality Center Software.

●Managed Test Track Software to search for new tasks, report new defects found, and verified daily fixed defects.

GRAYBAR ELECTRIC, St. Louis, MO March 2001 – March 2006

Software Systems Analyst

Managed a wide range of responsibilities, from setting up the printers to programming batch jobs to run smoothly at every location in the company throughout 14 districts.

●Transferred specified SAP System components using transport requests. Maintained log on all actions during export and import which ensured compliance on processes and procedures.

●Maintained Master Transport Management System (TMS) using SAP System; which centralized the transport route configuration for all systems within the same transport domain. Set all tools in the R/3 System for organizing, performing and monitoring transports between R/3 Systems.

●Performed as point person for all the VPOM problems, issues, remedies, new reports and questions.

●Validated interoperability between SAP and printers by working with end-users and District Information Delegates by testing configuration. Setting up printers involved knowledge in SAP, UNIX, and VPOM.

●Performed daily trouble shooting of any spooler problems internally and within the field to maintain optimal equipment performance.

●Developed standardized troubleshooting methodologies that resulted in the timely resolution of systems issues. Completed district rollouts for Pace project on budget and within time constraints.

●Centralized coded spreadsheet; which kept track of DMCR’s (data management change requests) and ensured work was completely resolved while maintaining technical documentation.

EDUCATION

Bachelor of Science, Information Management, Washington University, GPA 3.75, Saint Louis, MO

AAS, Programmer / Analyst Option, STLCC Forest Park, GPA 3.87, Saint Louis, MO

Certificate of Proficiency, IS, St. Louis Community College, Forest Park, Saint Louis, MO

Certified SAFe Product Owner – Product Manager, 2020

Certified SAFe DevOps Practitioner, 2019

Certified SAFe Teams Practitioner, 2019

Certified SAFe Advanced Scrum Master, 2020

Certified Scrum Master, ScrumAlliance, 2018

UMSL Business Analyst Course Certificate, 2015



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