Tanha Haque

Queens, NY 347-***-****, 929-***-**** adm6ia@r.postjobfree.com

Professional Summary

High attention to detail and experienced IT professional with quick learning ability. Supporting clientele from small to mid-size companies while providing high quality IT support and excellent customer service Technical Skills:

Operating systems: Microsoft Windows XP,7,8,10 installation, Windows server 2008/2012/2016 administration

Software: Active Directory Management (Users/Workstations/Groups in enterprise), onboarding and offboarding new user. Microsoft office applications, office 365 administration and support Hardware: Lenovo ThinkPad, Dell, HP desktop/laptop configuration and setup, iPhone, Androids, Canon/HP/Xerox enterprise printer/copier setup

Network: CCNA certified, cisco network hardware system setup/support, Avaya, TCP/IP, LAN setup with basic troubleshooting, DNS, DHCP

Programing: JAVA and Python programing and python automation. Professional Experience:

Tiegerman Middle School, Glen Cove, New York

IT Support Specialist (Contract) August 2020 to September 2020

• Technical support and system and respond to end-user desktop issues.

• Technical support work such as issue hardware, printer troubleshooting, installs software and hardware and apply security patches as well as anti-virus software.

• Active Directory Management (Users/Workstations/Groups in enterprise), onboarding and offboarding new user

• Microsoft Office 365 administration and troubleshooting.

• Configure and deploy new workstations for clients with critical business applications

• Level 1/2 Network hardware setup and test network configuration in client offices

• Desktop and laptop imaging.

Custom Computer Specialists, Hauppauge, NY July 2019 to March 2020 Field Technician,

• Interacted with NYC Dept. of Education school in-person, over phone, and via email across all 5 boroughs

• Surveying offices and cafeterias for equipment placement

• Surveying network closets for switch port availability

• Supported the maintenance and troubleshooting of Microsoft Servers 2016

• Installed NT network-based time clocks

• Assisted in the upgrades of Cisco network by replacing 2900, 3800 routers and 2960-x, 9300 switches, 5520Wireless lan controllers, access points, and cabling

• Worked on 6506, 6509, 6880 core switches.

• Supported network integration engineers on larger-scale integrations

• Made moderately technical adjustments to network infrastructure

• Worked directly with Clients during deployments to meet or exceed client satisfaction

• Provided documented summations of work assignments including client sign off, punch lists and resolutions, and installation photos

CSA Service Solutions, New York, NY January 2019 to July 2019 Field Service Engineer

• Provided primary support by the ticketing system across various channels including kiosk,

• mobile, Order Entry, and back office workstations.

• Technical support update using ticket-tracking system and responds to end-user desktop issues.

• Technical support work such as issue hardware, printer troubleshooting, installs

• software and hardware and apply security patches as well as anti-virus software.

• Positioning / Stability / Safety Check of Higi machines.

• Inspection of all connections.

• Check all buttons for proper function.

• BP Verification / Calibration.

• Touch Screen maintenance.

• Scale Verification.

• Verify both screens are operational

• Document completion of PM on Field Service Receipt Sunup Tech Westbury, NY NY November 2016 to January 2019

IT/Technical Support Technician

• IT desktop support for end user clients of Sunup Tech consulting

• Maintain, support and update windows workstation for various clients on site and

• remotely

• Provide Business Software/application support, training users on site

• Active Directory Management (Users/Workstations/Groups in enterprise), onboarding and offboarding new user

• Microsoft Office 365 administration and troubleshooting.

• Configure and deploy new workstations for clients with critical business applications

• Level 1/2 Network hardware setup and test network configuration in client offices

• Network Printer/Copier setup for clients

• Remote IT Support

Matrix New York Inc. Bronx, NY NY, June 2014 to Oct 2016 Manager (Accounts & Logistic)

• Allocate and manage staff resources according to changing needs

• Manage staff

• Liaise and negotiate with customers and suppliers

• Buy production supplies and deliver product to customers EDUCATION:

Queensborough Community College, NY Pending 2022

• Associates in Computer Science and Information Security Licenses & certifications:

CCNA (200-301)

Issuing authority Cisco

License Issued Mar 2021, expires Mar 2024

Contact this candidate