Kyle Dortch

Wilmington, Delaware

adm6gm@r.postjobfree.com 302-***-**** www.linkedin.com/in/kbdortch Summary

IT professional with 10+ years of experience utilizing outstanding communication skills to perform technical and non-technical customer facing roles. Skilled with network implementation from pre-site design to cutover and hand-off as well as troubleshooting and problem-solving complex issues with great attention to detail. Additionally demonstrating leadership capabilities through the management of teams of varying size and skill level.

Skills

• LAN/ WAN Project and Implementation Management

• Network Administration, Help-Desk, and Break-fix Experience

• Technical Team Leadership

Education

Cisco Certified Network Associate (CCNA) Certificate Program Delaware Technical Community College - Wilmington, DE 10/2020 – present

• 180 hours of hands-on training on AAA services using TACACS+ and RADIUS protocols, configuration of firewalls, deployment of IPS and IDS, implementing secure management and monitoring of network devices, and advanced configuration of Cisco ASA and Remote Access Site-to-Site VPN

• Professional development training

• CCNA certification (in progress)

Baylor University – Waco, TX 08/2004 – 06/2006

Major in Education / Secondary Physical Sciences – 64 Credits Completed Graford High School – Graford, TX Graduated 05/2004 Work Experience

Main Event Entertainment – Newark, DE 05/2018 – 09/2020 Head Bartender

• Trained all new bartenders and managers in bar operations

• Conducted weekly inventory of alcohol and assisted with ordering

• Welcomed and consulted guests on dining and beverage options Justice Burger – Weatherford, TX 05/2017 – 04/2018 Chef Manager

• Trained and mentored all new kitchen staff members

• Assisted in developing award-winning menu items and offerings

• Oversaw day-to-day operations and preparation in the kitchen7 Apogee Telecom – Austin, TX 02/2013 – 12/2016

Implementation Manager

• Served as a network administrator for the ResNet at the University of Texas in Arlington

• Completed site surveys, network designs, logistical functions, and on-site project supervision

• Performed Wired and Wireless Network implementation and management Live Broadband – Dallas, TX 07/2012 – 02/2013

Area Manager

• Installed and maintained Exede and ViaSat satellite internet systems

• Oversaw day-to-day operations, conducted quality assurance checks, and addressed customer issues

• Recruited and maintained a team of 10-15 installers, including on-boarding and daily job assignments

Dish Network – Fort Worth, TX 02/2009 – 07/2012

Field Service Specialist IV/ Regional Trainer

• Installed and maintained residential and commercial satellite TV and IP systems

• Completed Dish Network’s Residential and Commercial Installation Program, Satellite Internet Installation Program, and their Train the Trainer Program

• Acted as the first point of escalation for customer service issues and difficult installation scenarios

• Trained new technicians and upper-level management on the proper procedures and customer service expectations in the field

Southern Star, Inc. – Temple, TX 06/2007 – 02/2009 Field Service Manager

• First point of escalation for technician injuries, damage claims, and customer service issues

• Routed technicians and oversaw daily meetings, training sessions, and inventory

• Started as a technician and worked up to field service manager Volunteering/Community Service:

Tutoring 02/2018 - Present

Member of Johnson County Volunteer Fire Department – Grandview, TX 02/2010 – 06/2013

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